Claims Quality Assurance Manager

AXA XL; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

AXA XL is seeking a Claims Quality Assurance Manager to lead the QA Framework for the UK Region. This role involves managing audits, performance improvement initiatives, and ensuring compliance while promoting quality assurance practices. Candidates should have significant claims experience and strong leadership skills, with a focus on data-driven decision-making.

Benefits

Flexible working

Family-friendly benefits

Diversity initiatives

Health and wellbeing rewards

Qualifications

• Significant claims experience required.
• Deep knowledge of Lloyd’s regulations and the London market.
• Ability to coach and develop staff.

Responsibilities

• Manage audits and performance improvement initiatives.
• Ensure compliance with local legal and regulatory requirements.
• Utilize data to inform decisions and report trends.

Skills

Claims experience

Leadership skills

Excellent communication skills

Strong organizational skills

Stakeholder management

Data analysis

Tools

MS Excel

Power BI

Job description

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Job Description

Global Claims Quality Assurance Regional Manager

The Quality Assurance, Governance and Risk team (QA) at AXA XL consists of claims professionals dedicated to supporting and providing expertise to our insurance and reinsurance claims colleagues across all lines of business and jurisdictions. As part of the Global Claims function, the QA team aims to ensure consistent quality enhancement in claims management worldwide.

As a Claims Quality Assurance Regional Manager, you will work closely with the Head of QA, Governance and Risk, to implement the QA Framework for the UK Region. Your responsibilities include managing audits, performance improvement initiatives, data analysis, governance, and compliance services related to claims. The goal is to improve claims outcomes through continuous process, practice, and competency improvements, including maintaining global claims guidance, providing feedback, and conducting projects.

What you’ll be doing

• Execute thematic and scheduled QA services focused on the UK and Lloyd’s Region, including planning and delivering the annual audit plan and peer reviews within budget and schedule.
• Share trends, findings, and best practices globally; provide technical and operational claims expertise to identify risks and improvement opportunities.
• Ensure compliance with local legal and regulatory requirements.
• Create and present reports and educational materials for stakeholders.
• Promote the QA function internally to build relationships and identify risk areas.
• Calibrate regional claims staff reviews to ensure consistency with global standards.
• Collaborate with Risk Management and Internal Audit teams to coordinate scopes and maintain QA ownership.

Leadership

• Coach, mentor, motivate, and develop staff, providing career development and performance feedback, with HR support as needed.

Planning & Strategy

• Communicate the purpose and benefits of the QA cycle to stakeholders.
• Develop annual resource and execution plans for the UK and Lloyd’s QA region.
• Maintain relationships with key stakeholders.

Project Management

• Work with the Head of QA to understand project requirements and deliver quality outputs on time and within budget.

Data Analysis

• Utilize data to inform decisions, report trends, and identify issues to drive change.

You will report to the Head of QA, Governance and Risk.

What you’ll bring

• Significant claims experience.
• Deep knowledge of Lloyd’s regulations and the London market.
• Leadership skills to coach, develop, and evaluate staff.
• Excellent communication skills for internal and external stakeholders.
• Strong organizational skills for managing workloads and tasks.
• Stakeholder management and presentation skills.
• Proficiency in data analysis tools like MS Excel and Power BI.

What we offer

Inclusion

AXA XL is committed to equal employment opportunities and fostering an inclusive culture that supports diversity across gender, sexual orientation, age, ethnicity, and other protected characteristics. We support flexible working, family-friendly benefits, and are committed to diversity initiatives.

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

Our rewards program covers health, wellbeing, lifestyle, and financial security, offering competitive pay and benefits that evolve with you.

Sustainability

Our sustainability strategy, “Roots of resilience,” focuses on protecting ecosystems, addressing climate change, and embedding sustainable practices in our operations, aligning with our pillars of valuing nature, addressing climate change, and integrating ESG principles.

Who we are

AXA XL is a division of AXA, providing innovative risk solutions with a focus on complex risks, combining data-driven insights, technology, and talent to serve clients worldwide.