Claims Oversight Manager

Lloyd; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Lloyd is seeking a Claims Oversight professional to manage relationships with portfolio agents. The role requires monitoring claims management, enhancing member performance, and ensuring adherence to Lloyd’s Claims Principles. Candidates should have experience in claims management and knowledge of UK and international legal standards, aiming for a collaborative and proactive approach.

Benefits

Flexible working arrangements

Generous pension

Healthcare and wellbeing programmes

Financial support for training

Employee recognition schemes

Qualifications

• Experienced in claims or delegated authority function.
• Knowledge of legal principles in UK and International markets.

Responsibilities

• Ensure managing agents adhere to Lloyd’s Claims Principles.
• Communicate qualitative assessment results and foster dialogue.
• Utilize claims data to elevate performance.

Skills

Collaboration

Analytical Thinking

Negotiation

Communication

Education

Experience in claims, conduct or delegated authority

Knowledge of relevant legal principles

Job description

time left to apply End Date: June 30, 2025 (22 days left to apply)

job requisition id R4270

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds , working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Market engaging opportunity responsible for the Claims Oversight relationship for a portfolio of managing agents. Enhancing member performance and elevating Claims' status in the Lloyd’s market by ensuring alignment with Lloyd’s Claims Principles and driving claims' contribution to overall performance.

As part of the Lloyd’s claims team, you will play a key part to ensure that managing agents provide a claims service that: meets Lloyd’s expectations, supports syndicate performance and supports a culture of continuous claims improvement. This includes:

• Making considered and risk-based decisions, ensuring that the right outcomes are achieved through effective oversight and collaboration with the wider Lloyd’s team.
• Monitor MAs' adherence to the Lloyd’s Claims Principles, promoting a ‘best in class’ approach to Claims management, identifying and addressing potential claims performance risks, proactively intervening and escalating issues
• Develop and maintain effective working relationships with senior management at managing agents, the Corporation, and other key stakeholders
• Communicate the results of qualitative assessments, fostering open and constructive dialogue
• Utilize claims management information and data to elevate overall performance
• Collaborate and provide quality assurance for claims-related reviews and thematic work

To deliver this role effectively you will need to be an excellent collaborator, able to balance strategic thinking with the ability to analyse and evaluate complex data sets to identify critical risk areas. Using both to influence, negotiate and navigate challenging conversation to foster positive outcomes through claims, legal, regulatory, government and policyholders issues.

You are likely to have worked within a claims, conduct or delegated authority function, at an operational or technical level and combine this with knowledge of relevant legal principles relating to claims in both UK and International markets.

If you share our values – we are brave; we are stronger together; we do the right thing – and our passion to elevate the status of Claims in the Lloyd’s market then come join the team!

#LI-MARKETS #LI-HYBRID

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments,we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website .

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please click the following link;

Please note, clicking on this link does not register your application for the vacancy

About Us

Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in and in which everyone is treated with dignity and respect.

We will invest in attracting the best talent to Lloyd’s, making sure recruitment is targeted at bringing in the skills we need to evolve.

We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role-model the behaviours we expect in ourselves and others.