Claims Operations Team Manager

IPS Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

IPS Group is seeking an experienced Claims and Premium processing lead to head our London-based team. The role requires mentoring technicians in London and India, driving operational excellence and consistent productivity, and safeguarding data integrity across ECF, Class and IMR systems.

The successful candidate will bring extensive claims processing knowledge in the UK market and a track record of managing onshore and offshore teams to ensure compliance with MRC requirements.

Qualifications

• Experience in claims processing within insurance is essential.
• Proven ability to lead and mentor multi-site teams.
• Strong focus on data integrity and process speed.

Responsibilities

• Lead, mentor, and develop a London- and India-based team of technicians.
• Drive operational excellence, productivity and output consistency across the team.
• Oversee data integrity and transaction speed across ECF, Class and IMR systems.
• Ensure all processed claims conform to the latest MRC requirements.

Skills

Claims processing

Team leadership

Data governance

Stakeholder management

Tools

ECF

IMR

Class system

Job description

A Global insurance management company require an experienced Claims and Premium processing technician to lead their London based team.

You will be required to lead, mentor and develop a team of technicians both in London and India, drive operational excellence, productivity and output consistency. You will oversee data integrity and transaction speed across ECF, Class and the IMR systems and ensure all processed Claims conform to the latest MRC requirements.

The successful candidate will have a wealth of Claims processing experience in the London and UK insurance market along with experience of managing teams onshore and ideally offshore as well.