Claims Operations Manager - UK

Aon; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Aon seeks a Claims Operations Manager in Manchester to lead operational improvements and engage with senior leadership. The dynamic role involves managing key projects, enhancing compliance, and collaborating with stakeholders. The position offers flexibility and a strong support environment, fostering career growth and personal wellbeing.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working arrangements

Qualifications

• Enthusiastic team player required.
• Understanding of the insurance industry is advantageous.
• Proven track record in change management and operational improvement.

Responsibilities

• Assist in the monthly operational governance process.
• Manage escalation and completion of actions from audits.
• Deliver operational and business change projects as needed.

Skills

Analytical skills

Numerical skills

Data gathering skills

Interpersonal skills

Influencing skills

Flexibility

Adaptability

Tools

PowerPoint

Excel

Job description

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Claims Operations Manager - UK, Manchester

Client: Aon

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4a493d864062

Job Views: 6

Posted: 17.06.2025

Expiry Date: 01.08.2025

Job Description:

Claims Operations Manager – UK

Would you like to join a highly-respected UK Claims operation in a leading role? Can you bring a wealth of claims-based operations experience including the ability to bring varied data sets to life?

If so, then we'd love to hear from you. This role supports a key business area where you will lead operations and enable improvements in close collaboration with Senior Leadership.

Our UK Claims team operates on a hybrid basis, allowing flexible work both virtually and from a regional office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are a diverse, inclusive team passionate about helping colleagues and clients succeed.

What the day will look like

• Assisting in the monthly operational governance process and producing relevant outputs.
• Managing escalation, tracking, and completion of actions from audits and assurance work.
• Delivering operational and business change projects as needed.
• Collaborating with colleagues to implement company initiatives.
• Supporting change management and operational improvements.
• Identifying and implementing key projects to improve efficiency or regulatory compliance, including project management and ad-hoc support.
• Ensuring compliance with the Aon UK Risk Management Framework and policies, including risk management and mandatory training.
• Managing key stakeholder relationships within the business.

How this opportunity is different

This role offers a chance to work in a dynamic market serving clients and collaborating within Aon, engaging with key stakeholders.

Skills and experience that will lead to success

• Enthusiastic team player
• Excellent analytical, numerical, and data gathering skills
• Strong interpersonal and influencing skills across organizational levels
• Understanding of the insurance industry, particularly claims, is advantageous
• Proven track record in change management and operational improvement or process re-engineering
• Flexibility of thought and adaptability
• Proficiency in PowerPoint, Excel, and data analysis to support recommendations and inspire change

How we support our colleagues

We offer a comprehensive benefits package, promote diversity, and foster an inclusive environment that supports wellbeing and work/life balance. We provide two “Global Wellbeing Days” annually and support flexible working arrangements, which we call Smart Working.