Claims Operations Manager

Sirius Group; Greater London; Sur place; GBP 70 000 - 90 000; Plein temps

Résumé du poste

SiriusPoint, a global underwriter, seeks a seasoned Claims Operations Manager to lead day-to-day claims operations and drive efficiency. You will coordinate with Finance, Actuarial, Underwriting, Compliance, Legal and IT to ensure high-quality support across the claims lifecycle in a London-based team.

The role requires 5+ years in claims operations, strong governance and data reporting capabilities, and a proactive approach to process improvement and transformation.

Qualifications

• Minimum 5 years’ experience in claims operations or insurance operations.
• Strong understanding of the commercial claims lifecycle across complex environments.
• Experience supporting performance management, MI reporting, governance and audits.
• Experience with claims systems, workflow tools and data sets.

Responsabilités

• Operational management: Support day-to-day running of the Claims Operations function across business lines.
• Process ownership and improvement: Maintain and improve claims operating procedures to simplify workflows and controls.
• Performance reporting: Produce MI, dashboards and KPI reporting for volumes, cycle times and service performance.
• Governance and controls: Support governance, audit readiness, control testing and remediation tracking.
• Stakeholder coordination: Liaise between Claims, Finance, Actuarial, Underwriting, Compliance, Legal, IT and external partners.
• Data and systems support: Maintain data quality across claims platforms and reporting tools.
• Vendor and third-party oversight: Monitor TPAs, loss adjusters and other service partners.
• Regulatory and audit support: Assist with regulatory expectations and audit requests.
• Change delivery: Contribute to transformation initiatives and automation.

Connaissances

Claims operations

Analytics

Process improvement

Governance

Stakeholder management

Communication

Organization

Technology awareness

Leadership

Outils

Power BI

Excel

Reporting tools

Description du poste

SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange (SPNT). We have licenses to write Property & Casualty and Accident & Health insurance and reinsurance globally. Our offering and distribution capabilities are strengthened by a portfolio of strategic partnerships with Managing General Agents and program managers. With $3.8 billion total capital, SiriusPoint’s operating companies have a financial strength rating of A from AM Best, Fitch and S&P, and A3 from Moody’s.

Join Our Team

The Claims Operations Manager will support the effective running of the Claims function within a complex commercial insurance company. The role will assist in managing operational performance, improving claims processes, strengthening controls, supporting regulatory and audit requirements, and ensuring the Claims function operates efficiently, consistently and in line with business priorities.

The successful candidate will work closely with Global Head of Claims Operations, Claims leadership, claims handlers, underwriting, finance, actuarial, compliance, legal, IT and external service providers to deliver high-quality operational support across claims management, governance, reporting and transformation activities.

Your responsibilities will include:

• Operational management: Support the day-to-day running of the Claims Operations function, ensuring claims processes, workflows and service standards are consistently followed across business lines.
• Process ownership and improvement: Maintain, review and improve claims operating procedures, identifying opportunities to simplify workflows, remove inefficiencies and improve control effectiveness.
• Performance reporting: Produce and interpret claims operational MI, dashboards and KPI reporting covering volumes, cycle times, service performance, ageing, reserving support indicators, leakage, bordereaux quality and operational risk themes.
• Governance and controls: Support claims governance, audit readiness, control testing, quality assurance activity and remediation tracking, ensuring clear ownership and timely closure of actions.
• Stakeholder coordination: Act as a key liaison between Claims, Finance, Actuarial, Underwriting, Compliance, Legal, IT and external partners to support joined-up delivery across the claims lifecycle.
• Data and systems support: Help maintain data quality across claims platforms, reporting tools and workflow systems, supporting system enhancements, user acceptance testing and operational change delivery.
• Vendor and third-party oversight: Assist with oversight of loss adjusters, TPAs, legal providers and other claims service partners, including performance monitoring, service reviews and issue escalation.
• Regulatory and audit support: Support compliance with internal policies, regulatory expectations, delegated authority requirements, audit requests and documentation standards.
• Change delivery: Contribute to claims transformation initiatives, including process redesign, automation, reporting enhancements, control improvements and adoption of new technology.

Your skills and abilities should include:

Previous Experience:

• Minimum 5 years’ experience in claims operations, claims management or insurance operations.
• Strong understanding of the commercial insurance claims lifecycle, ideally across complex, specialty, London Market, Lloyd’s, reinsurance or multinational insurance environments.
• Experience supporting operational performance management, MI reporting, governance routines, audit activity, process improvement and control frameworks.
• Proven experience working with claims systems, workflow tools, reporting platforms and operational data sets.
• Experience supporting cross-functional initiatives involving Claims, Finance, Actuarial, Underwriting, Compliance, Legal and Technology teams.
• Demonstrable exposure to third-party claims service providers such as TPAs, loss adjusters, legal firms or outsourced operational teams.
• Experience contributing to change programmes, process redesign, automation, system enhancement or operational transformation activity.

Required Skills & Capabilities:

• Claims operations expertise: Practical understanding of claims processes, operational controls, service standards, delegated authority arrangements and claims governance expectations.
• Analytical capability: Strong ability to interpret claims MI, identify trends, assess operational performance and translate data into clear insight and action.
• Process improvement: Ability to map processes, identify root causes, document procedures and implement practical improvements that enhance efficiency, quality and control.
• Control and risk mindset: Strong appreciation of operational risk, audit evidence, quality assurance, regulatory obligations and the importance of clear accountability.
• Stakeholder management: Confident working with senior stakeholders and cross-functional teams, with the ability to influence, challenge and build alignment.
• Communication: Excellent written and verbal communication skills, including the ability to prepare concise reports, issue summaries, governance updates and executive-level materials.
• Organisation and delivery: Strong planning, prioritisation and follow-through skills, with the ability to manage multiple workstreams, deadlines and dependencies.
• Technology awareness: Comfortable using claims management systems, Microsoft Excel, PowerPoint and reporting tools; experience with Power BI, workflow tools or automation platforms would be advantageous.
• Leadership potential: Able to coach others, promote consistent standards, support team engagement and contribute to a high-performing Claims Operations culture.

At SiriusPoint we work as one team across our global business, and we unite that team behind common goals, understanding the positive impact we can all make at SiriusPoint. We aim to retain and attract great people, knowing they can achieve a rewarding and enriching career.

Our Purpose is to provide security and resilience in an uncertain world.

Our Vision is to be recognized as a best-in‑class underwriter utilizing deep risk capabilities to protect our customers. Blending our talent, expertise, and data to provide intelligent risk solutions.

Our culture is one ofperformance and accountability. Our people are our experts, and you will be empowered to apply your expertise in a supportive, collaborative and purposeful environment.

Our Values are at the heart of our business, and which guide everyday actions and decision making.

• Integrity: Integrity, respect and trust are our core principles
• Customer Focused: Our customers are the reason we exist
• Solution Driven: Creating solutions is our mindset
• Diversity: Diversity, inclusion and allyship make us stronger

Why Should You Join SiriusPoint?
Our people are our experts, and from day one you will be empowered to apply your expertise in a supportive, collaborative, and purposeful environment. Our Values - Integrity, Customer Focused, Solution Driven, Diversity, and Collaboration - are at the heart of our business, and they guide our everyday actions and decision making. We also unite our global team behind common goals, ensuring you can make a meaningful impact.

We Achieve More Together
At SiriusPoint, we know that diversity, inclusion and allyship make us stronger. We value and are committed to supporting the unique voices, backgrounds, cultures, lifestyles, and contributions of the diverse global employee base that make up our business.

We know that a diverse and equitable culture, where all voices are included and heard, is critical to our success as an employer. We are committed to developing our DE&I strategy to ensure that SiriusPoint remains a supportive and empowering place of work.

We are unable to sponsor or take over sponsorship of an employment visa at this time.