Claims Operations Manager (FTC Maternity Cover)

AEGIS Managing Agency Limited; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

AEGIS London seeks a Claims Operations Manager on a fixed-term contract (maternity cover) to lead the claims operations function within Syndicate 1225 at Lloyd's. Hybrid working pattern with responsibilities across operations, data, and vendor oversight.

The role requires strong leadership, regulatory reporting, and data-driven decision-making, with Dip CII/ACII desirable. You will collaborate with IT and other departments to drive performance and efficiency.

Qualifications

• Experience with Lloyd’s and London Market systems and processes.
• Strong communication skills and ability to present to varied audiences.
• Proven capability to motivate and develop a high-performing team.
• Analytical mindset with attention to data-driven insights.
• Comfort with ambiguity and shifting priorities to deliver outcomes.

Responsibilities

• Lead day-to-day claims operations to deliver a high-quality service aligned with strategy.
• Oversee workload of Claims Operations Assistant and vendor engagements.
• Collaborate with IT to implement systems supporting the claims strategy.
• Monitor performance trends, regulatory changes and market developments.
• Ensure accurate data management and timely regulatory reporting.

Skills

Lloyd's & London Market networks

Excellent communication

Team leadership

Data analysis

Ambiguity tolerance

Education

Dip CII / ACII (desirable)

Tools

Lloyd's Claims Reporting Suite

ECF

Gemini

Voult

Bill Review IQ

Job description

Time Type: Full time Working Pattern: Hybrid Purpose of the Role We are currently seeking a Claims Operations Manager on a Fixed Term Contract basis (Maternity Cover) to join our well-established and market-leading Claims team. This individual will have overall responsibility for managing claims operations, third party service providers and performance oversight of the Claims Department.. This position is ideal for an experienced, confident, driven and well-connected individual, who is looking to take on new responsibilities within a dynamic, high-performing Syndicate.

Duties and Accountabilities

• Manage the day-to-day activities of the claims operations function to deliver a leading claims service, in accordance with AEGIS London’s strategy and standards
• Manage the workload and tasks assigned to Claims Operations Assistant
• Work with members of the IT department to identify and implement IT solutions in support of the claims strategy
• Monitor claims performance trends, issues and movements, as well as relevant legal/regulatory changes and Market developments
• Responsible for claims data management, reporting and delivery to the Claims Department
• Preparation and submission of regulatory reporting where required
• Work in conjunction with the Claims Managers, sharing knowledge and skills where appropriate, to ensure the Claims team is working as efficiently as possible
• Lead third party outsourcing vendor oversight meetings
• Undertake, lead on and/or oversee other ad hoc tasks or projects as they arise

Skills, Knowledge and Experience

• Have proven experience in dealing with Lloyd’s and London Market systems (e.g. ECF, writeback, Lloyd’s Claims Reporting Suite, Gemini, Voult, Bill Review IQ)
• Have a strong external network and able to utilise those contacts for the benefit of AEGIS
• Have excellent written and verbal communication, and confident when presenting in different environments
• Be able to effectively motivate and manage their team whilst identifying, developing and retaining talent
• Have excellent attention to detail and able to analyse and leverage data in order to provide meaningful insight
• Be confident when dealing with ambiguity, knowing when to shift focus and priorities to ensure a successful outcome
• Be part Dip CII / ACII qualified or working towards Dip CII / ACII (desirable but not essential)

AEGIS Values

Fairness and respect We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.

Open and inclusive We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.

Ambitious We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.

Striving to be better We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.

Investing in people’s potential We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.

Equality, Diversity and Inclusion

AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers. It is important to us that you are able to perform at your best when applying for a role with AEGIS London. If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on [phone] or email [e-mail] As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential

AEGIS London writes a diversified book of business through Syndicate 1225 at Lloyd's where, year after year, we’re ranked in the top quartile for performance. In an increasingly complex and volatile world, brokers and clients are looking for risk transfer partners who are accessible, resourceful and there for the long haul. At AEGIS London, our structure and our mindset mean that our resources are an excellent match for your risks. We’re here to find solutions: Our underwriters are available and empowered to try their very hardest to find a way to say yes.