Claims Operations Manager

Adjusting Appointments Limited; London; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading company in the insurance sector is looking for an experienced Claims Operations Manager in London. The successful candidate will manage a team of Desk Claims Handlers and Field Adjusters, overseeing property claims while ensuring exceptional service delivery. Key responsibilities include mentoring team members and handling complex claims, with a competitive salary and benefits package offered.

Benefits

Company car or car allowance

Pension

25 days holiday plus bank holidays

Flexible working from home

Healthcare

Life Assurance

Income Protections

Flexi benefits plan

Qualifications

• Experience in handling Property Insurance Claims including Major and complex loss.
• Proven Management skills being able to lead a team.
• Exceptional communication skills, written, verbal and face to face.

Responsibilities

• Support a team of Desk Claims Handlers and Field Adjusters.
• Act as a technical referral point.
• Ensure the team delivers exceptional customer service working to SLA's and KPI's.

Skills

Communication

Management

Technical Ability

Education

Industry qualifications

Job description

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Join to apply for the Claims Operations Manager role at Adjusting Appointments Limited

An experienced Property Claims Desk Adjuster with managerial experience is required to join a global Loss Adjusters where you will work closely with a team of Desk Claims Handlers and Field Adjusters managing Property Claims up to £100k which could also involve Major and Complex Losses.

Key Responsibilities

• Working with the Regional team you will help support a team of Desk Claims Handlers and Field Adjusters
• Act as a technical referral point
• Support Field Adjusters by accompanying on occasional site visits
• Oversee the operational side of the claims handling ensuring the team are delivering an exceptional customer service and working to SLA’s, KPI’s
• Act as a mentor to the team and be able to identify training and development needs
  
  

About You

• Experience in handling Property Insurance Claims including Major and complex loss
• Proven Management skills being able to lead a team and provide support
• A good listener with technical ability to help with any complex issues
• Experience of working closely with Field Adjusters
• Exceptional communication skills, written, verbal and face to face
• Industry qualifications, working towards or a desire to study towards
• Have the ability to travel as and when required to attend site visits accompanying your team of Field Adjusters
• A full clean UK driving licence
  
  

Salary And Benefits

• A competitive annual salary
• Company car or car allowance
• Pension
• 25 days holiday plus bank holidays
• Flexible working from home
• Healthcare
• Life Assurance
• Income Protections
• Flexi benefits plan

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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