Claims Operations Analyst - Hybrid Work & Impact

Chaucer Group; United Kingdom; Hybrid; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Flexible hybrid work

Medical & pension benefits

Wellbeing support

Flexible holidays

Job summary

Chaucer Group seeks a Claims Operations Analyst to support the Claims department across classes of business, reporting to the Head of Claims Operations. You will help re-engineer processes, manage claim work streams, and ensure accurate procedures and regulatory reporting.

Collaboration with IT and external partners is essential; a proactive, organized team player is preferred. The role emphasizes data-driven reporting, testing, and timely settlement of claims, with a flexible hybrid working

Qualifications

• Good numerical skills and advanced Excel knowledge.
• Experience in an operational role within insurance/claims.
• Familiarity with Lloyd’s and Lirma claims processes.
• Ability to use central market systems (ECF/IMR/DDM).
• Educated to A level standard with Lloyd’s syndicate/Lirma exposure; delegated authority/bordereaux experience desirable.

Responsibilities

• Assist with re-engineering of key processes within Claims.
• Manage Claims work streams for Chaucer Group initiatives.
• Ensure accuracy of Claims procedures manuals and process maps.
• Coordinate with IT for claims related projects and system testing.
• Design and implement statistical and narrative claims reports and performance metrics.
• Oversee external partners (Coverholders, TPAs) and Bordereau processing/mapping.
• Manage external expert panels and exception requests; support regulatory reporting (Conduct Risk, Solvency II).
• Oversee high-level organisation of external business partner contracts; support data entry and settlement processing as needed.

Skills

Numerical skills

Advanced Excel

Operational experience

Lloyd’s & Lirma claims processes

Market systems (ECF, IMR, DDM)

Education

A level standard with Lloyd’s syndicate/Lirma experience

Experience with delegated authority/bordereaux

Tools

ECF

IMR

DDM

Job description

Chaucer Group seeks a Claims Operations Analyst to support the Claims department across classes of business, reporting to the Head of Claims Operations. You will help re-engineer processes, manage claim work streams, and ensure accurate procedures and regulatory reporting.

Collaboration with IT and external partners is essential; a proactive, organized team player is preferred. The role emphasizes data-driven reporting, testing, and timely settlement of claims, with a flexible hybrid working