Claims Operations Analyst

Chaucer Group; United Kingdom; Hybrid; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Flexible hybrid work

Medical & pension benefits

Wellbeing support

Flexible holidays

Job summary

Chaucer Group seeks a Claims Operations Analyst to support the Claims department across classes of business, reporting to the Head of Claims Operations. You will help re-engineer processes, manage claim work streams, and ensure accurate procedures and regulatory reporting.

Collaboration with IT and external partners is essential; a proactive, organized team player is preferred. The role emphasizes data-driven reporting, testing, and timely settlement of claims, with a flexible hybrid working

Qualifications

• Good numerical skills and advanced Excel knowledge.
• Experience in an operational role within insurance/claims.
• Familiarity with Lloyd’s and Lirma claims processes.
• Ability to use central market systems (ECF/IMR/DDM).
• Educated to A level standard with Lloyd’s syndicate/Lirma exposure; delegated authority/bordereaux experience desirable.

Responsibilities

• Assist with re-engineering of key processes within Claims.
• Manage Claims work streams for Chaucer Group initiatives.
• Ensure accuracy of Claims procedures manuals and process maps.
• Coordinate with IT for claims related projects and system testing.
• Design and implement statistical and narrative claims reports and performance metrics.
• Oversee external partners (Coverholders, TPAs) and Bordereau processing/mapping.
• Manage external expert panels and exception requests; support regulatory reporting (Conduct Risk, Solvency II).
• Oversee high-level organisation of external business partner contracts; support data entry and settlement processing as needed.

Skills

Numerical skills

Advanced Excel

Operational experience

Lloyd’s & Lirma claims processes

Market systems (ECF, IMR, DDM)

Education

A level standard with Lloyd’s syndicate/Lirma experience

Experience with delegated authority/bordereaux

Tools

ECF

IMR

DDM

Job description

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world. To learn more about us please visit our website: www.chaucergroup.com

Job summary

The Claims Operations Analyst role is primarily focused towards supporting the Claims department across all classes of business from an operational perspective. Reporting to the Head of Claims Operations and Delegated Authority, the role has a wide scope and aims to support the development and delivery of the Chaucer Claims Service.

Provision of the following support services for the Claims Department:

• Assist with the re-engineering of key processes.
• Manage Claims work streams of new Chaucer Group initiatives.
• Responsible for the accuracy of Claims Department Procedure manuals and process maps.
• Regularly liaise with IT to ensure claims related IT projects/requests are on time/appropriate. Manage system testing when required.
• Assist with the design and implementation of statistical and narrative claims reports along with the establishment of performance measurement targets.
• General management of Coverholders and Third-Party Administrators with Claims Authority. Including loss funds/Vitesse, and Claims Bordereau processing/mapping.
• Management of External Expert panels and exception requests.
• Management of external Peer Review process
• Production of key regulatory reporting such as Conduct Risk and Solvency II.
• Management of outstanding Static and TBA claims records
• Responsible for the high-level organisation of external business partner contracts.
• Other ad hoc projects supporting claims department, including supporting claims data entry and settlement processing where required.

Regulatory responsibilities

To provide guidance to Customers:

• On how to make and/or progress a claim;
• By supplying appropriate information to the Customer on any claim being handled;
• By endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed;
• Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate ; and,
• By ensuring that the principles of Treating Customers Fairly are upheld by Agents and Service Providers

Our requirements

Technical skills

• Good numerical skills
• Advanced understanding of Microsoft Excel
• Experience in an operational role
• Familiarity with both Lloyd’s and Lirma claims processes
• Capability to use central market systems e.g. ECF, IMR, DDM

Education & Experience

• Educated to A level standard with some experience working for a Lloyd's syndicate and/or Lirma Company or equivalent
• Some experience of the delegated authority/bordereaux process from either a Claims or Underwriting perspective is desirable.

Personal skills

• Excellent organisational skills
• Work as part of a team in a collaborative environment
• Adapt to a pressured environment with ability to multitask
• Self-motivated and proactive
• Excellent communication skills with the ability to liaise at all levels
• Capable of working to a timetable − Thorough demonstration of careful attention to detail

Why Join Chaucer?

Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk-from nuclear, shipping, manufacturing, and property. Headquartered in London, with offices in Copenhagen, Bermuda, Sydney, Ireland, Miami, Dubai, and Singapore, we're close to our clients wherever they are.

We have shown strong financial success with our Gross Written Premiums growing from $1.4bn in 2019 to $3.5bn in 2024. Backed by strong teams, platforms, and client relationships, Chaucer is poised for continued success.

We offer:

• A flexible hybrid work model that supports individual and team needs.
• A diverse, inclusive culture that values people for who they are.
• Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.