Claims Manager – 27921

Emerald Group Ltd; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the claims management sector is seeking a dedicated Claims Manager to handle Income Protection claims. The role involves managing claims from initiation to completion, ensuring timely payments, and building professional relationships with stakeholders. Ideal candidates will have at least 2 years of relevant experience and a good understanding of medical conditions.

Qualifications

• Experience assessing and managing Income Protection claims for 2 years.
• Understanding of medical conditions critical.
• Strong ability to manage varying workloads and pressures.

Responsibilities

• Manage workload within claims authority limits ensuring compliance.
• Gather evidence to make claims decisions.
• Communicate claims outcomes effectively to stakeholders.

Skills

Claims Management

Communication

Relationship Building

Education

CII diploma (claims)

Job description

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Key Duties (including but not limited to):

• Management of own workload within agreed claims authority limits and guidelines, to ensure quality and compliance standards are consistently met.
• Agreed deadlines and service standards are met – or reported to the Head of Claims if there is a risk they will not be
• Gather appropriate evidence and assess information to reach a decision to accept, decline or close claims displaying logical reasoning
• Proactively manage claims end to end to ensure members claim payments are made in a timely manner, support members back to their normal level of functioning and pay claims for the expected duration
• Communicate claims decisions clearly both written and via the telephone
• Develop effective relationships by liaising in a professional, friendly and efficient manner with key stakeholders, such as members, financial advisors, reinsurers and third-party providers

Qualifications required:

• CII diploma (claims) is desirable but not essential

Experience required:

• Experience of assessing and managing Income Protection claims for a minimum period of 2 years
• Must have a good understanding of medical conditions
• Ability to cope with varying workloads, pressures and priorities