Claims Investigator

NHBC; Exeter; On-site; GBP 45,000 - 55,000; Full time

Job summary

Join a leading provider of new home warranties and insurance, dedicated to raising building standards. As a claims investigator, you will play a crucial role in resolving claims on-site, promoting excellent customer relations, and ensuring compliance with NHBC standards. This full-time position offers a competitive salary, a performance bonus, and a comprehensive benefits package, including generous leave and an enhanced pension scheme. Embrace growth and technology in a supportive environment that values professional development and flexible working arrangements.

Benefits

27 days annual leave + bank holidays

Holiday purchase scheme

Enhanced pension scheme (up to 10.5%)

Life assurance

Subsidised private medical insurance

Employee discounts platform

Two days volunteer leave

Enhanced parental leave and pay

Qualifications

• Knowledge of NHBC standards and housing construction.
• Strong analytical skills for effective decision-making.

Responsibilities

• Investigate claims and determine resolutions under NHBC Buildmark Cover.
• Conduct meetings between homeowners and builders to resolve disputes.

Skills

Housing construction knowledge

Assertive communication

IT literacy

Analytical skills

Technical expertise

Clear writing skills

Customer service dedication

Job description

Overview

Salary: £45,000.00 – £55,000.00 + 10% performance bonus

Location: Exeter (Cornwall/Devon area)

Employment type: Full-time, Permanent

Job Summary

Investigate claims on-site and determine resolutions under the NHBC Buildmark Cover within prescribed financial limits. Promote NHBC's services and foster good customer relations.

What You’ll Be Doing

• Examine documents and property history to establish NHBC policy cover limits.
• Conduct resolution meetings between homeowners and builders on-site.
• Investigate claims against the NHBC policy.
• Diagnose causes of failure and determine liability, considering policy standards.
• Calculate repair costs using NHBC estimating systems.
• Prepare remedial work schedules and issue instructions to contractors.
• Provide technical reports.
• Notify stakeholders of decisions within authority limits.
• Assess claim validity and advise on claims exceeding financial limits.
• Plan workload ahead, supervise repairs up to 9 months, and monitor over a year.
• Maintain investigation and resolution records for audits.

What We’re Looking For

• Knowledge of housing construction and NHBC standards.
• Assertive communication to handle disagreements while maintaining relationships.
• IT literacy and adaptability to new software.
• Clear, structured, and logical writing skills.
• Analytical skills for decision support.
• Technical expertise in relevant areas.
• Commitment to professional development.
• Dedication to excellent customer service.

What We Offer

Benefits:

• 27 days annual leave + bank holidays
• Holiday purchase scheme
• Enhanced pension scheme (up to 10.5%)
• Life assurance
• Subsidised private medical insurance
• Employee discounts platform
• Two days volunteer leave
• Enhanced parental leave and pay

Who We Are

NHBC is a leading provider of new home warranties and insurance, committed to raising building standards and protecting homeowners.

Why Join Us

We’re experiencing growth, embracing technology and flexible working. We offer training, development, and professional qualifications to support your career. We promote an inclusive culture and support flexible working arrangements.