Claims Handler -Third Party Property Damage

Vxplore; Leicester; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a Claims Handler for Third Party Property Damage to join their dynamic team. This role is crucial for investigating and resolving claims, ensuring fair settlements while delivering outstanding customer service. The successful candidate will utilize their expertise in liability assessments and negotiations, collaborating with internal teams to enhance processes. With a commitment to flexibility and employee wellbeing, this company offers a supportive environment where your contributions will directly impact the success of their ambitious growth plans.

Benefits

Flexible Working

Competitive Bonus Scheme

Healthcare Cash Plan

Life Assurance Cover

Income Protection

Pension Contribution Match

Mental Wellbeing Programme

25 Days Annual Leave

Private Healthcare

Discounted Health Assessments

Qualifications

• Experience in liability investigations and negotiations within insurance or legal contexts.
• Strong analytical and communication skills for assessing claims and engaging with stakeholders.

Responsibilities

• Investigate and assess third-party property damage claims.
• Negotiate and settle claims while maintaining excellent customer service.
• Manage a caseload of claims adhering to company guidelines.

Skills

Liability Investigations

Negotiation Skills

Analytical Skills

Communication Skills

Organizational Skills

Customer Service

Proficiency in Software Applications

Job description

Claims Handler - Third Party Property Damage

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Claims Handler - Third Party Property Damage

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Join to apply for the Claims Handler - Third Party Property Damage role at Vxplore

Salary: £27,750- £31,500 - Depending on experience

Hours: 37.5 hours (Monday-Friday, between 8am-5:30pm)

Location: Leicester (Hybrid Working - 1 day a week in the office)

Start Date: 16th of June

Welcome to Hastings Direct - From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about us - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we would love to hear from you.

Role Purpose

As a Third-Party Property Damage Claims Handler, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You'll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service.

Job Details

• Investigate and assess third-party property damage claims, gathering relevant information and evidence.
• Liaise with external parties to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate and up-to-date records of claims activities using the company's systems.

Skills We Would Love You To Have

• Prior experience in liability investigations and negotiations, ideally within an insurance or legal context.
• Strong analytical skills to assess claims and determine liability and settlement amounts.
• Excellent communication and negotiation abilities, with the capability to engage with external stakeholders professionally and empathetically.
• Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
• A proactive and self-motivated approach to work, with the ability to adapt to changing priorities.
• Proficiency in using computer systems and relevant software applications.
• A commitment to delivering exceptional customer service and representing our values.

The interview process

Our Interview Process Involves The Below

• Recruiter screening call
• Virtual interview with hiring leader

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive. If you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).

Regrettably, we are unable to offer sponsorship for this role.

Reward

• Salary: Attractive salary based on experience
• Flexible Working: We champion a flexible and hybrid working approach. Please speak to your recruiter to discuss details, including days in the office and at home.
• Competitive Bonus Scheme: All colleagues are eligible for our annual 4Cs performance bonus, usually paid in March. The scheme is based on Hastings' performance against our business goals and your personal performance.
• Physical Wellbeing: We fund our colleagues to claim against everyday healthcare through our healthcare cash plan.
• Financial Wellbeing: We provide 4x your salary with our life assurance cover, income protection at no extra cost, pension contribution match up to 10%, and other benefits like discounts, cashback, mortgage advice, and financial wellbeing support.
• Mental Wellbeing Programme: Support includes the Thrive mental health app, 24/7 colleague assistance, in-house mental health first aiders, support groups, and dedicated teams.
• Additional Benefits: 25 days annual leave plus bank holidays, private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, onsite facilities, social events, and more. Benefits are available from day one or after probation, depending on the benefit.

Our 4Cs principles focus on creating the right culture and providing the right tools to deliver excellent outcomes for customers, supporting sustainable growth and community investment.

We strive to deliver fair, respectful, and customer-centric service, treating customers as we would like to be treated.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status. Our recruitment process includes thorough referencing, credit, and criminal record checks.