Claims Handler - Settlements (TPA)

Tesco; Newcastle upon Tyne; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension (up to 7.5% employer)

Virtual GP Service

Annual bonus

Holiday entitlement 7.2 weeks

Colleague Clubcard discount

Enhanced parental leave

Savings and Buy as you earn

Learning opportunities

Job summary

Tesco Insurance and Money Services in Newcastle (Hybrid) is seeking Claims Handlers for our Third Party Assist Team. You’ll proactively manage non-fault motor claims, support customers with repair and mobility solutions, and help keep costs under control while delivering excellent service.

After a 6-week office-based training, you’ll move to a hybrid pattern with shifts 08:00–17:00, Monday to Friday, and flexible arrangements subject to criteria.

Qualifications

• Excellent customer service and communication skills, with the ability to influence, persuade and explain information clearly to a variety of customers and stakeholders.
• Strong ownership and decision-making capability, with the confidence to take responsibility within agreed authority levels and identify solutions that meet both customer and business needs.
• Strong organisational and prioritisation skills, with the ability to manage workloads effectively while maintaining high standards of service.
• A resilient and adaptable approach, with the ability to overcome objections whilst demonstrating empathy in challenging situations, a positive attitude and the ability to work collaboratively through change.

Responsibilities

• Proactively contacting non-fault third parties and promoting the benefits of our repair and mobility services and solutions.
• Building positive relationships with customers through effective communication, helping them navigate their circumstances and achieve the right outcome.
• Negotiating with third-party stakeholders and suppliers to deliver fair outcomes while controlling costs and protecting business interests.
• Managing claim progress and departmental priorities, including monitoring ongoing hire and repair activity.
• Identifying, investigating and escalating potential fraud concerns in line with company processes and procedures.
• Supporting the efficient handling and settlement of claims while delivering a high standard of customer service to all stakeholders.

Skills

Customer service

Communication

Ownership

Decision making

Organisational skills

Resilience

Teamwork

Job description

Serving our customers, communities, and planet a little better every day.

Salary from £27,200 + annual bonus & benefitsWork Level - 1Location - Newcastle (Hybrid)Office Attendance - You'll start your journey with a minimum of 6 weeks of office-based training Monday – Friday 09:00 – 17:00, to give you the skills, knowledge and support to succeed. Thereafter, Shifts will be between 08:00 - 17:00 Monday to Friday. Once fully competent in role, you'll have the opportunity to move to hybrid working, subject to meeting the required criteria.Closing Date - Applications close on 5 September at 5pm.

Why this role?

At Tesco Insurance and Money Services, our Claims team does more than handle claims. We support customers through some of life's most challenging moments, helping them navigate difficult situations with empathy, expertise and care.

We're looking for Claims Handlers to join our Third Party Assist Team. In this role, you'll proactively manage and support third-party motor claims, helping customers access repair and mobility solutions while delivering excellent service and controlling claims costs.

What you’ll be doing

• Proactively contacting non-fault third parties and promoting the benefits of our repair and mobility services and solutions.
• Building positive relationships with customers through effective communication, helping them navigate their circumstances and achieve the right outcome.
• Negotiating with third-party stakeholders and suppliers to deliver fair outcomes while controlling costs and protecting business interests.
• Managing claim progress and departmental priorities, including monitoring ongoing hire and repair activity.
• Identifying, investigating and escalating potential fraud concerns in line with company processes and procedures.
• Supporting the efficient handling and settlement of claims while delivering a high standard of customer service to all stakeholders.

What we’re looking for: (minimum criteria)

• Excellent customer service and communication skills, with the ability to influence, persuade and explain information clearly to a variety of customers and stakeholders.
• Strong ownership and decision-making capability, with the confidence to take responsibility within agreed authority levels and identify solutions that meet both customer and business needs.
• Strong organisational and prioritisation skills, with the ability to manage workloads effectively while maintaining high standards of service.
• A resilient and adaptable approach, with the ability to overcome objections whilst demonstrating empathy in challenging situations, a positive attitude and the ability to work collaboratively through change.

And if you have any of these, even better

• An insurance background.
• A claims background.

We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.

What’s in it for you?

• A generous pension, with up to 7.5% employer contribution, depending on what you put in.
• Virtual GP Service for you and your family
• Performance related annual bonus.
• 7.2 weeks holiday, with the opportunity to buy more.
• Colleague Clubcard discount (10-15% + second card to share with someone else).
• Enhanced parental leave.
• Opportunities to Save and Buy as you earn.
• A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

Info

As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews are expected to be held from w/c 7 September 2026.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we’re helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.