CBS Assistant

Tesco Insurance and Money Services; Newcastle upon Tyne; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension up to 7.5%

Annual bonus

7.2 weeks holiday

Colleague Clubcard discount

Enhanced parental leave

Learning opportunities

Job summary

Tesco Insurance and Money Services in Newcastle is recruiting a CBS Assistant to provide vital administrative support to Home and Car Claims functions. You'll work across multiple systems, organize workloads, and ensure accurate record-keeping while delivering high-quality customer service.

Starting with 6-8 weeks of training, the role offers hybrid working options, a structured progression, and a comprehensive benefits package including a pension, annual bonus, and holiday allowances.

Qualifications

• Strong organisational and administrative abilities to manage competing priorities.
• Excellent communication and relationship-building with colleagues and customers.
• Customer-focused, adaptable, and able to respond to changing business needs.
• Continuous improvement mindset and adherence to processes and controls.

Responsibilities

• Provide administrative support across Home and Car Claims functions using multiple systems.
• Organise and prioritise workloads to align with changing business priorities.
• Maintain accurate claim records and data across systems and portals.
• Follow claims procedures and regulatory requirements to ensure quality and compliance.
• Support customer claims by processing updates, instructions and payments.
• Identify and escalate issues to improve customer outcomes and team effectiveness.

Skills

Organisational skills

Communication skills

Customer focus

Continuous improvement

Job description

General information

Job Title: CBS Assistant

Ref #: 9626

Location: Newcastle - Q8 Building, Quorum Business Park, Longbenton, NE12 8BU

Department: Claims Business Support

Business Area: Claims Customer Experience

Working time: Full-Time

Date Published: 18-08-2026

Serving our customers, communities, and planet a little better every day.

Salary

from £25,200 + annual bonus & benefits

Work Level

1

Location

Newcastle (Hybrid)

Office Attendance

Monday to Friday, 09:00 - 17:00. You'll start your journey with 6-8 weeks of training to give you the best start and tools in your career.

Training

Will be office based. Once competent in role, you'll have the opportunity to move to hybrid working if certain criteria are met.

Closing Date

Applications close on 11th September 2026 at 5pm

Why this role?

At Tesco Insurance and Money Services, our Claims team does more than handle claims. We support customers through some of life's most challenging moments, helping them navigate difficult situations with empathy, expertise and care.

We're recruiting Claims Business Support Assistants to join our Newcastle office, providing vital administrative support to our Home and Car Claims functions.

What you’ll be doing

• Providing administrative support across the Home and Car Claims functions, managing multiple tasks and working across various systems and applications.
• Organising and prioritising workloads effectively, ensuring tasks are completed accurately and in line with changing business priorities.
• Maintaining accurate claim records, documentation and data across a range of claims systems and supplier portals.
• Following claims procedures, regulatory requirements and operational controls to ensure quality, accuracy and compliance standards are met.
• Supporting customer claims by processing updates, instructions and payments through supplier portals and internal systems.
• Identifying and escalating customer issues or process concerns, helping to improve customer outcomes and team effectiveness.

What we’re looking for: (minimum criteria)

• Strong organisational and administrative skills, with the ability to manage competing priorities, maintain accuracy and deliver high-quality work in a fast‑paced environment.
• Excellent communication and relationship‑building skills, with the ability to work effectively with colleagues, customers and a variety of stakeholders.
• A customer‑focused and adaptable approach, demonstrating accountability, sound judgement and the ability to navigate changing priorities and business needs.
• A continuous improvement mindset, with the ability to follow established processes, maintain compliance standards and contribute positively to team performance.

And if you have any of these, even better

• Experience working with call centre systems or insurance claims processes.
• Knowledge of insurance claims products and services.
• A proactive approach to personal development and continuous learning.
• Strong self‑awareness and the ability to reflect on and enhance performance.

We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.

What’s in it for you?

• A generous pension, with up to 7.5% employer contribution, depending on what you put in.
• Virtual GP Service for you and your family
• Performance related annual bonus.
• 7.2 weeks holiday, with the opportunity to buy more.
• Colleague Clubcard discount (10-15% + second card to share with someone else).
• Enhanced parental leave.
• Opportunities to Save and Buy as you earn.
• A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

Info

As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews

are expected to be held in September 2026.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them.

We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.