Claims Handler/Senior Claims Handler

Ecclesiastical Insurance Group; City of Edinburgh; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prestigious insurance group is seeking a Claims Handler/Senior Claims Handler to join their Claims Team in Edinburgh. This role involves guiding clients through the claims process, ensuring a fair outcome with strong technical skills and empathy. You'll be part of a supportive and diverse organization, offering career development and a competitive salary package.

Benefits

Competitive salary

Hybrid working post-probation

Employer pension contribution: 5%, rising to 10% after 5 years

Discretionary annual bonus based on performance

Life Assurance up to 4x salary

25 days annual leave plus bank holidays, increasing with service

Funding and incentives for professional development

Qualifications

• Experience in a similar role is preferred.
• Solid technical insurance and claims handling knowledge required.

Responsibilities

• Guide clients through claims with empathy and professionalism.
• Manage claims from start to finish with care and detail.
• Communicate clearly with clients, insurers, and third parties.

Skills

Technical insurance knowledge

Communication skills

Organizational skills

Job description

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Claims Handler/Senior Claims Handler, Edinburgh

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Client:

Ecclesiastical Insurance Group

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a74f874ed9d9

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle, Edinburgh, Charlbury, Northampton, or Catterick (hybrid working of 2 days from home per week available upon successful completion of probation)

About the role

Lycetts Insurance Brokers, part of Benefact Group, seeks a Claims Handler/Senior Claims Handler to join our Claims Team at our Head Office in Newcastle or regional hubs in Edinburgh, Charlbury, Northampton, or Catterick.

We desire a Claims Handler with strong insurance technical skills and a compassionate client care approach. This role offers a meaningful opportunity to support clients during vulnerable times, ensuring a fair and seamless claims process.

Joining our expanding and innovative group offers career development and the chance to be part of an inclusive, purpose-driven organization.

Key responsibilities

• Guide clients through claims with empathy and professionalism
• Use insurance knowledge to ensure fair outcomes
• Communicate clearly with clients, insurers, and third parties
• Manage claims from start to finish with care and detail
• Make a positive difference in clients' lives daily

Knowledge, skills, and experience

• Solid technical insurance and claims handling knowledge
• Excellent communication and organizational skills
• Experience in a similar role (preferred)

What we offer

• Competitive salary (discussed upon application)
• Hybrid working post-probation
• Employer pension contribution: 5%, rising to 10% after 5 years
• Discretionary annual bonus based on performance
• Life Assurance up to 4x salary
• 25 days annual leave plus bank holidays, increasing with service
• Funding and incentives for professional development

About us

The Lycetts group has over 60 years of providing insurance, risk management, and financial advice to diverse clients, committed to high client satisfaction.

Benefact Group is an international financial services group owned by a charity, with a history of corporate giving, aiming to double its size and continue its philanthropic efforts.

We foster a culture of kindness, ambition, and diversity, welcoming applications from all backgrounds. We are committed to an inclusive environment where everyone feels valued and respected. If you need support during the recruitment process, please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26