Claims Handler (100% working from home)

Aston Charles; London; Remote; GBP 28,000 - 30,000; Full time

Job summary

An innovative Insurtech company is hiring a Claims Handler for a fully remote role in London. The position promises a dynamic work environment and opportunities for professional growth, with a strong emphasis on handling low-value claims and providing exceptional client service. Candidates should possess excellent communication skills and at least two years of experience in claims management.

Benefits

Support towards professional qualifications

Friendly and supportive team environment

Qualifications

• Minimum 2 years' experience in claims handling.
• Proficient in managing low value and low severity claims.
• Ability to work independently with minimal supervision.

Responsibilities

• Handle high volumes of low severity claims including public liability and commercial property losses.
• Communicate effectively with diverse stakeholders.
• Deliver excellent client outcomes with a focus on service.

Skills

Communication

Problem Solving

Client Service Focus

Job description

Claims Handler (100% working from home) - London

Job Type: Permanent Sector: General Insurance Specialism: Claims Location: London & South Town/City: London Salary range: £20, 000 - £29, 999, £30, 000 - £39, 999 Salary Description: £28K - £38K plus benefits Posted: 26-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3122E Job Views: 9

A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!

This ‘Third Party Administrator – with a difference’ is the brainchild of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGAs on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

Due to having long-term deals in place with a number of MGAs (each with diverse books of business), the need has arisen for an experienced Claims Handler to join the team. Here, you will be handling a high volume of low value and low severity claims, including public liability, products liability and commercial property losses. Candidates from a broking or insurer background will be considered, however, it is essential that you have at least 2 years’ experience.

As this role is 100% home-based, you must be highly motivated and able to work under your own steam, with minimal supervision (but lots of support!), and you’ll be well-organised with excellent task-management skills. As you’d expect from a disruptive Insurtech firm, you should be client service-focused, with a can-do attitude, and pride yourself on your problem-solving skills and innovative approach to delivering excellent client outcomes. As you will be dealing with stakeholders from all walks of life, and dealing with a wide variety of losses, you must have excellent communication and rapport building skills, with the ability to have difficult conversations, whilst demonstrating empathy.

You will receive a generous basic salary of between £28,000 - £30,000 per annum (Negotiable, depending on experience), plus a range of company
benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit! With more high-profile MGAs being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!

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