Claims Handler- Recovery Negotiator

Vxplore; Bexhill-on-Sea; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

An innovative firm is seeking a Claims Handler to join their dynamic Recovery team in Bexhill-on-Sea. This entry-level role offers comprehensive training for individuals with strong customer service and administrative skills. You'll manage non-fault claims, ensuring effective communication with policyholders and stakeholders while working towards key performance indicators. With opportunities for progression, this position is ideal for those looking to start a career in the insurance industry. Join a supportive team where your contributions will help preserve customers' no-claims discounts and drive successful outcomes.

Qualifications

• Strong administrative and communication skills are essential.
• Experience in telephony and customer service is beneficial.

Responsibilities

• Manage a portfolio of non-fault claims after road traffic accidents.
• Communicate with policyholders and stakeholders to resolve claims.

Skills

Customer Service Skills

Communication Skills

Administrative Skills

Attention to Detail

Problem-Solving Skills

Tools

Excel

Word

Access

Job description

Vxplore East Sussex, England, United Kingdom

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Location: Bexhill

Contract: Hybrid - Working up to 4 days from home

Hours: 37.5 Hours, Monday - Friday

Salary: Starting at £27,750 with opportunities for progression

Start Date: 23rd June

Join our dynamic Claims Recoveries team. We are seeking individuals to support our Recovery department. No prior recovery/claims experience? No problem! We provide comprehensive training. If you have strong administrative, communication, and customer service skills, and are comfortable with phone and web chat platforms, this role is ideal for you.

Role Purpose

Your main responsibility is to manage a portfolio of non-fault claims after road traffic accidents, focusing on recovering costs from responsible parties, including third-party insurers, policyholders, and suppliers.

Your duties include setting expectations, providing updates, collecting evidence, and actively progressing claims to close them as non-fault, helping preserve our customers' no-claims discount. As you advance, you'll handle more complex claims like foreign claims, bodily injuries, fraud, and more.

What will you be doing?

• Communicating via telephone, written correspondence, and web chat with policyholders and stakeholders to update them and resolve claims
• Handling challenging conversations and complaints professionally
• Validating claims and ensuring policy validity
• Updating claims reserves accurately in our systems
• Using the diary system proactively for claims management
• Managing scheme claims within agreed terms and notifying insurers
• Working towards individual and team KPIs
• Investigating liability, making decisions, and managing disputes
• Referring suspected fraud to the Specialist Unit
• Processing incoming payments

What are we looking for?

• Recovery/claims experience is beneficial but not essential; training provided
• Experience in telephony with excellent customer service skills
• Strong attention to detail and data input skills
• Administrative experience
• Good IT skills, especially with Excel, Word, and Access (desirable)
• Proven problem-solving and results delivery
• Proactive and organized approach to work

Hastings Group is an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, age, race, disability, ethnicity, religion, sexual orientation, gender identity, or marital status. Our thorough referencing process includes credit and criminal record checks.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Insurance