Claims Handler – Marine & Cargo (Entry-level candidates considered)

International Catalyst Services, LLC; Norwich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading global broker's Marine & Cargo Practice in Norwich as a Claims Handler. This hybrid role involves negotiating claims, managing complex issues, and building client relationships. Excellent support and professional development opportunities are provided.

Benefits

Professional development opportunities

Inclusive culture

Career opportunities

Qualifications

• Demonstrable claims handling experience required.
• Strong attention to detail and analytical skills needed.

Responsibilities

• Negotiate with insurers for beneficial claim outcomes.
• Manage claims and recoveries for global clients.
• Build relationships with colleagues, clients, and insurers.

Skills

Attention to detail

Planning

Analytical thinking

Communication

Negotiating

Numeracy

Education

Cert CII

Job description

We are seeking a talented individual to join our Marine & Cargo Practice team at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

Marsh's Global Marine & Cargo Practice is a leading broker and adviser to the maritime and logistics industries on risk and insurance issues. Key areas of expertise include; Hull and Machinery, Marine liability, Protection and indemnity & Marine Cargo.

The successful candidate will work in the Marine Cargo Claims team within the Global Marine, Cargo and Logistics Department.

This is a fantastic opportunity for a talented individual to make the move into a specialised and highly interesting claims area, where excellent support and development will be provided.

What can you expect?

• Negotiate with Insurers to achieve the most beneficial claim outcome for the Client
• Collate, reviewand interpret claim documentation to negotiate the best claims settlements for Clients
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s and BSC targets
• Handle and case manage claims/recoveries and contribute to the satisfactory resolution of complex and/or contentious issues
• Manage claims/recoveries for global clients.
• Build and maintain strong working relationships with colleagues, clients, insurers and third parties.
• Use internal systems to record and update information.
• Manage and prioritise your own workload in order to meet deadlines and maintain Service Level Agreements (SLA’s).

What you need to have:

• Strong attention to detail with a methodical and conscientious approach.
• Solid planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Negotiating and Influencing skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.

What makes you stand out?

• Demonstrable Claims handling experience
• Cert CII

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.