Claims Handler - Management Services

Miller; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An independent insurance firm in London is seeking a Claims Handler for their Marine Claims team. You will be responsible for advising clients on Marine Hull claims, ensuring timely processing of documents, and managing client relationships. The role requires a keen attention to detail and understanding of compliance regulations. In addition to a competitive salary, the firm offers a robust benefits package including a generous pension contribution, private medical insurance, and a minimum of 25 days annual leave. Join a diverse team committed to success.

Benefits

10% pension contribution

Private Medical Insurance

Medicare cash plan

Minimum of 25 days annual leave

Life Assurance

Income Protection

Critical Illness cover

Enhanced Maternity, Paternity Adoption and Shared Parental Leave

Qualifications

• Experience in handling Marine Hull claims.
• Ability to maintain strong client relationships.
• Familiarity with compliance regulations pertinent to insurance.

Responsibilities

• Provide advice on Marine Hull claims.
• Process claims documents and answer inquiries.
• Handle client monies and manage payments effectively.
• Maintain in-house systems and documentation.
• Promote Miller brand and values.

Skills

Client relationship management

Claims processing

Attention to detail

Compliance with legal regulations

Job description

About us:

Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsureds. For over 120 years we’ve been industry leaders in a variety of specialist areas.

Working here:

A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.

What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What you'll do:

We have a role in our Marine Claims team for a claims handler, this team is experiencing a huge period of growth at the moment and the exposure level you will experience will be huge!

Role Responsibilities:

• Provide advice to clients where required in respect of Marine Hull claims
• Ensure timely processing of all claims documents and answer enquires relating to claims processing
• Ensure the secure, efficient and auditable handling of client monies and proactively manage payments
• Maintain and update in‑house systems
• Develop and maintain strong client and market relationships as appropriate
• Perform quality control checks on all documentation
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.

To foster greater diversity, we need an inclusive, open and supportive working environment where everyone is valued, respected and are able to meet their full potential.

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.