Claims Handler - InsurTech

FinTech People; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

FinTech People is helping a fast-growing insurtech to build a claims function that puts customers first. This hands-on role lets you own claims from start to finish, improve workflows, and scale the team.

Based in South London with 4 days in the office and 1 day from home, you will manage personal lines home insurance claims, guide customers through challenging times, and collaborate with partners to uphold high standards.

Qualifications

• Experience handling personal lines claims, ideally home insurance.
• Real pride in your technical knowledge, and enjoyment in guiding customers through what can be a stressful time.
• Excitement about helping a growing business bring more of its claims handling in-house.
• Clear, confident and empathetic communication, written and spoken.
• Energy for a fast-moving, scale-up environment and a keen appetite to learn.
• A team-first attitude, comfortable working across functions to solve tricky problems.
• A genuine belief that the customer comes first.

Responsibilities

• Running your own caseload of home insurance claims, from the first call through to final settlement, and getting customers the right result quickly
• Working with outsourced claims partners: reviewing the cases they upscale and holding them to high standards
• Improving response times and service levels by owning key claims processes, both internal and with partners
• Finding smarter, simpler ways of working that save time and improve customer outcomes
• Working with Product, Underwriting and Tech on projects that shape the claims journey as the business grows into new areas

Skills

Home insurance

Claims handling

Customer service

Communication

Team collaboration

Job description

Our client is a fast-growing insurtech company changing how people protect their homes. They’re building a claims team that puts customers first, and they’re looking for a hands-on claims specialist to help shape it. This is a chance to own claims from start to finish, improve how things work, and help build a claims function as the business scales.

Location: South London, Northern Line

Working pattern: 4 days a week in the office, 1 day from home, with flexible start and finish times

Company culture: Growth, change, exciting projects, and a close-knit, high-performing team

What you’ll be doing

• Running your own caseload of home insurance claims, from the first call through to final settlement, and getting customers the right result quickly
• Working with outsourced claims partners: reviewing the cases they upscale and holding them to high standards
• Improving response times and service levels by owning key claims processes, both internal and with partners
• Finding smarter, simpler ways of working that save time and improve customer outcomes
• Working with Product, Underwriting and Tech on projects that shape the claims journey as the business grows into new areas

What you’ll bring

• Experience handling personal lines claims, ideally home insurance
• Real pride in your technical knowledge, and enjoyment in guiding customers through what can be a stressful time
• Excitement about helping a growing business bring more of its claims handling in-house
• Clear, confident and empathetic communication, written and spoken
• Energy for a fast-moving, scale-up environment and a keen appetite to learn
• A team-first attitude, comfortable working across functions to solve tricky problems
• A genuine belief that the customer comes first