Claims Handler - Corporate & Commercial

TN United Kingdom; Bristol; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Claims Handler to join their dynamic team in Bristol. This full-time, permanent role offers a unique culture that values employee ownership and diversity. You will manage a portfolio of claims, providing tailored advice and ensuring compliance with standards. With a focus on work/life balance and career progression, this position is perfect for those looking to make a meaningful impact in the insurance sector. Join a team that celebrates client success and fosters a supportive environment for personal and professional growth.

Qualifications

• Minimum 2 years claims experience, preferably in motor, property, or liability claims.
• Experience working for a brokerage is essential.

Responsibilities

• Handling phone calls and correspondence related to claims.
• Managing FNOL and monitoring new claims within service levels.

Skills

Technical Insurance Knowledge

Attention to Detail

Communication Skills

Negotiation Skills

Prioritization

Education

GCSE Maths and English or equivalent

Cert CII

Job description

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Client:

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dbd8ee6f900e

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for many reasons, but they stay for our culture. That’s what sets us apart and why we nurture and retain the best talent. Whether your priorities are work/life balance, career progression, sustainability, or volunteering, you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial insurance isn’t just what we do – it’s who we are. We support our clients through complex risk landscapes, understanding the diverse needs from large corporates to startups, crafting bespoke solutions to help them navigate uncertainty and grow. Our expertise allows us to protect assets and fuel progress. We celebrate client success and support them through challenges.

We are seeking a Claims Handler to support our team in providing clients with tailored advice and quality service, managing a portfolio of claims end-to-end. This is a full-time, permanent role based in Bristol, with an average of 2 days onsite per week.

Responsibilities include:

1. Handling phone calls and correspondence related to claims.
2. Registering First Notice of Loss (FNOL).
3. Managing FNOL and monitoring new claims within service levels and insurer arrangements.
4. Maintaining diaries and reports, matching entries.
5. Keeping the Claims Manager informed of issues or complaints.
6. Ensuring compliance with standards, regulations, GDPR, and ethical codes.

Qualifications and experience:

• Minimum 2 years claims experience, preferably in motor, property, or liability claims.
• Experience working for a brokerage.
• Knowledge of General Insurance classes, CII Code of Ethics, GDPR.
• GCSE Maths and English or equivalent; Cert CII is desirable.

Skills required:

• Strong technical insurance knowledge.
• Attention to detail, accuracy, efficiency.
• Prioritization, negotiation, communication skills.

Our culture is built on:

• People First philosophy
• Employee ownership, trust, integrity, expertise, independence

We value diversity and inclusion, treating everyone with fairness and respect regardless of background or circumstances.