Claims Handler CH2

Davies; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Claims Handler to join its Casualty Team in Liverpool. This hybrid role involves managing a caseload of Public and Employers Liability claims, focusing on providing excellent customer service. The ideal candidate will have relevant experience and strong communication skills, promoting a collaborative workplace culture.

Benefits

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP and mental health support

Death In Service after 1 years’ service

Pension Contribution 5% Employee / 3% Employer

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounted Tickets for Merlin Attractions nationwide

Qualifications

• 12 months relevant experience or 6 months plus law degree.
• Experience of MOJ Claims Portal required.
• Strong communication and negotiation skills.

Responsibilities

• Manage a caseload of Public Liability, Employers Liability, etc.
• Maintain accurate data on case management system.
• Ensure quality service standards are met.

Skills

Communication

Negotiation

Organisational

Attention to Detail

Client Care

Education

Law degree or equivalent

Tools

MOJ Claims Portal

Job description

Claims Handler CH2

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Is it time to open new doors in your legal journey? If so we are seeking a Claims handler to join our Casualty Team. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Accountabilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Undertake appropriate additional tasks provided by the Team Leader

Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch
Primary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• 12 months relevant experience or 6 months experience plus law degree or equivalent
• Experience of MOJ Claims Portal
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation