Claims Handler (Capture Lead)

Metropolitan Police; Greater London; Hybrid; GBP 36,000 - 45,000; Full time

Benefits offered by this job

Location allowance

Non-pensionable allowance

Annual incremental salary progression

Generous annual leave entitlement

Interest-free season ticket loans

Met sports and social clubs

Wellbeing support

Job summary

Metropolitan Police is recruiting a Claims Handler (Capture Lead) to lead civil liability and road traffic claims against the Met. You will manage a capture team of administrators, assess merits, and negotiate settlements in line with finance procedures.

The role offers hybrid working with the Insurance and Claims Services team in Holborn. The successful candidate will drive investigations, coordinate with legal teams and insurers, and deputise for the Claims Manager as required.

Responsibilities

• Investigating and assessing civil liability in both public liability and road traffic compensation claims made against or on behalf of the Metropolitan Police Service (MPS).
• Assessing the merits or otherwise of individual claims, to communicate a decision to the claimant, negligent third party, legal representatives or insurers.
• Negotiating appropriate levels of compensation and requests for payments, having due regard for Finance procedures and guidelines.
• Leading a team of non-injury third party motor claims administrators (capture team).
• Undertaking claims related work as delegated by the Claims Manager.
• Deputise for the Claims Manager as required.

Job description

Job Title: Claims Handler (Capture Lead)

Salary: The starting salary is £40,519, which includes allowances totalling £3,009.

The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Location: Insurance and Claims Services, Holborn Police Station, 10 Lambs Conduit Street, WC1N 3NR

This role does not attract Shift Disturbance Allowance. If you are currently in a shift-working role, SDA should cease upon appointment to this job.

The Directorate of Legal Services are the largest in-house police legal team in the country providing a range of legal advice and support to the whole of the Met and National Police Chief Council (NPCC). We undertake a vast range of work from civil litigation and commercial to operational policing and family disclosure advice.

The Insurance and Claims Services Team is part of the Directorate of Legal Services.

The post-holder will be a member of the Insurance and claims motor team who perform a critical role for the Met through a claims management function, responding to civil liability claims against the Met, typically for road traffic accidents involving Met vehicles. The team also manage the recovery of monies from third parties who are at fault in causing road traffic accidents involving Met vehicles.

Whilst the team are based in Holborn the post benefits from hybrid working in line with the Met Hybrid Working Policy. DLS falls within the category of support roles(to work from the office at least three days a week with flexibility for the rest of the time).

This is a management role responsible for:

• Investigating and assessing civil liability in both public liability and road traffic compensation claims made against or on behalf of the Metropolitan Police Service (MPS).
• Assessing the merits or otherwise of individual claims, to communicate a decision to the claimant, negligent third party, legal representatives or insurers.
• Negotiating appropriate levels of compensation and requests for payments, having due regard for Finance procedures and guidelines.
• Leading a team of non-injury third party motor claims administrators (capture team.
• And undertaking claims related work as delegated by the Claims Manager.
• Deputise for the Claims Manager as required.

Reward and Benefits

We recognise the importance of attracting and retaining exceptional people.

In return, we offer:

• Competitive salary and progression opportunities.
• Location allowance of £2009.
• Non-pensionable allowance of £1000.
• Annual incremental salary progression.
• Generous annual leave entitlement.
• Interest-free season ticket loans.
• Access to Met sports and social clubs.
• A wide range of additional employee benefits and wellbeing support.

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.

As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.

The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.

Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.

Read our full disability confidence statement.