Claims Administrator

Metropolitan Police; Greater London; Hybrid; GBP 36,000 - 37,000; Full time

Benefits offered by this job

Location allowance

Non-pensionable allowance

Hybrid working

Job summary

The Metropolitan Police Insurance and Claims Services team at Holborn Police Station seeks an administrator to manage third party motor claims from notification through to settlement. You will establish liability, update the claims system, and handle credit hire and recovery tasks with accuracy and professional customer service.

You will work in a hybrid arrangement, based in Holborn with regular office days and flexibility for remote work, using Excel, Word and in-house databases to support

Qualifications

• Must have a minimum of two years’ intervention experience within the motor insurance claims handling environment.
• Handling third party motor claims from notification through to settlement and pursuing recovery.
• Good working knowledge of The Road Traffic Act 1988 and Article 75.
• Ability to manage own caseload, negotiate settlements, and maintain professional customer service.

Responsibilities

• Handling third party motor claims (including credit hire) from notification through to settlement.
• Establishing liability for the accident and investigating the validity of third-party claims.
• Updating the claims system with progress notes and timeframes; leaving diary messages.
• Managing all aspects of third-party vehicle and property damage claims from third parties, solicitors, insurers and accident management companies.
• Pursuing recovery of insurer clients’ outlay where liability is attributed to a third party.

Skills

Claims handling

Customer service

Excel

Tools

Word

Outlook

In-house databases

Job description

Salary: The starting salary is £36,228, which includes allowances totalling £3,009.

The salary is broken down as £33,219 basic salary, which will increase annually until you reach the top of the scale £35,541. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Location: Insurance and Claims Services, Holborn Police Station, 10 Lambs Conduit Street, WC1N 3NR

This role does not attract Shift Disturbance Allowance. If you are currently in a shift-working role, SDA should cease upon appointment to this job.

TheDirectorate of Legal Servicesare thelargest in-house police legal teamin the country providing a range of legal advice and support to the whole of the Met and National Police Chief Council (NPCC). We undertake a vast range of work from civil litigation and commercial to operational policing and family disclosure advice.

The Insurance and Claims Services Team is part of the Directorate of Legal Services.

The post-holder will be a member of the Insurance and claims motor team who perform a critical role for the Met through a claims management function, responding to civil liability claims against the Met, typically for road traffic accidents involving Met vehicles. The team also manage the recovery of monies from third parties who are at fault in causing road traffic accidents involving Met vehicles.

This is an administrative role with responsibility for:

• Handling third party motor claims (including credit hire) from notification through to settlement.
• Establishing where liability for the accident rests and investigate the validity of third-party claims.
• Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes.
• Managing all aspects of third-party vehicle damage and third-party property damage claims presented by third parties directly or via solicitors, insurers and accident management companies.
• Handling all aspects of credit hire claims also from Non-ABI GTA Insurers.
• Pursuing recovery of our Insurer Clients’ outlay where liability on a claim may be attributed to a third party.

Reward and Benefits

We recognise the importance of attracting and retaining exceptional people.

In return, we offer:

• Competitive salary and progression opportunities.
• Location allowance of £2009.
• Non-pensionable allowance of £1000.
• Annual incremental salary progression.
• Generous annual leave entitlement.
• Interest‑free season ticket loans.
• Access to Met sports and social clubs.
• A wide range of additional employee benefits and wellbeing support.

Whilst the team are based in Holborn the post benefits from hybrid working in line with the Met Hybrid Working Policy.DLS falls within the category of support roles(to work from the office at least three days a week with flexibility for the rest of the time).

• Must have a minimum of two years’ intervention experience within the motor insurance claims handling environment.
• Handling non-injury third party motor claims, including credit hire (ABI & non-ABI GTA insurers), recovery of insurer client’s outlay from notification through to settlement, dealing with third parties directly via solicitors, insurers and accident management.
• Good working knowledge of The Road Traffic Act 1988 and Article 75.
• Managing own caseload of claims and negotiating confidently to agree settlements.
• A good understanding of, and strong commitment to professional customer service.
• As this is mainly an IT based role, you must be proficient in Excel, Word, Outlook and be willing to learn the DLS in house databases.
• Good organisational skills, ability to prioritise tasks, meet deadlines whilst ensuring attention to detail and accuracy is always maintained.
• Flexibility to ensure you assist other team members as and when required.
• Good communication skills (both written and verbal) and excellent telephone manner.
• Personal responsibility; to be able to work as part of a team and to use own initiative, also to have the flexibility to adapt to new changes as the role develops.

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.

As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.

The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If youneed any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.

Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards .

Read our full disability confidence statement.