Claims Handler (100% working from home)

Aston Charles; Southampton; Remote; GBP 28,000 - 30,000; Full time

Job summary

A leading Insurtech firm seeks a Claims Handler to join their home-based team. Ideal candidates will possess 2+ years of experience in claims handling, demonstrate strong problem-solving skills, and be client-focused. The role offers competitive pay and opportunities for progression within a supportive environment.

Benefits

Support towards professional qualifications

Top of the range Apple MacBook and additional screens

Qualifications

• At least 2 years’ experience in claims handling.
• Background in broking or insurance is considered.
• Ability to work independently in a home-based environment.

Responsibilities

• Handle a high volume of low value and low severity claims.
• Manage public liability, products liability, and commercial property losses.
• Communicate effectively with diverse stakeholders and build rapport.

Skills

Client service focus

Problem-solving skills

Communication skills

Task-management skills

Job description

Claims Handler (100% working from home) - Southampton

Job Type: Permanent Sector: General Insurance Specialism: Claims Location: London & South Town/City: Southampton Salary range: £20, 000 - £29, 999, £30, 000 - £39, 999 Salary Description: £28K - £38K plus benefits Posted: 26-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3122E Job Views: 7

A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!

This ‘Third Party Administrator – with a difference’ is the brainchild of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGAs on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

Due to having long-term deals in place with a number of MGAs (each with diverse books of business), the need has arisen for an experienced Claims Handler to join the team. Here, you will be handling a high volume of low value and low severity claims, including public liability, products liability and commercial property losses. Candidates from a broking or insurer background will be considered, however, it is essential that you have at least 2 years’ experience.

As this role is 100% home-based, you must be highly motivated and able to work under your own steam, with minimal supervision (but lots of support!), and you’ll be well-organised with excellent task-management skills. As you’d expect from a disruptive Insurtech firm, you should be client service-focused, with a can-do attitude, and pride yourself on your problem-solving skills and innovative approach to delivering excellent client outcomes. As you will be dealing with stakeholders from all walks of life, and dealing with a wide variety of losses, you must have excellent communication and rapport building skills, with the ability to have difficult conversations, whilst demonstrating empathy.

You will receive a generous basic salary of between £28,000 - £30,000 per annum (Negotiable, depending on experience), plus a range of company
benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit! With more high-profile MGAs being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!

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