Claims Handler (100% working from home)

Aston Charles; Birmingham; Remote; GBP 28,000 - 30,000; Full time

Job summary

Une société d'Insurtech en pleine expansion recherche un Claims Handler pour un poste 100% à domicile à Birmingham. Le candidat idéal aura au moins 2 ans d'expérience en gestion de réclamations et sera capable de travailler de manière autonome tout en conservant un excellent service client. Avec une rémunération compétitive et des opportunités de progression, ce poste offre un environnement de travail innovant et dynamique, soutenu par une équipe chaleureuse.

Benefits

Support pour les qualifications professionnelles

Environnement d'équipe convivial

Qualifications

• Au moins 2 ans d'expérience dans la gestion des réclamations.
• Capacité à travailler de manière autonome et à gérer des conversations difficiles.
• Orienté service client avec une attitude pro-active.

Responsibilities

• Gérer un volume élevé de réclamations à faible valeur et faible gravité.
• Communiquer efficacement avec divers intervenants sur des pertes variées.
• Utiliser des compétences en résolution de problèmes pour des résultats clients optimaux.

Skills

Gestion des réclamations

Communication efficace

Résolution de problèmes

Gestion du temps

Job description

Claims Handler (100% working from home) - Birmingham

Job Type: Permanent Sector: General Insurance Specialism: Claims Location: Midlands & Wales Town/City: Birmingham Salary range: £20, 000 - £29, 999, £30, 000 - £39, 999 Salary Description: £28K - £38K plus benefits Posted: 26-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3122E Job Views: 7

A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!

This ‘Third Party Administrator – with a difference’ is the brainchild of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGAs on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

Due to having long-term deals in place with a number of MGAs (each with diverse books of business), the need has arisen for an experienced Claims Handler to join the team. Here, you will be handling a high volume of low value and low severity claims, including public liability, products liability and commercial property losses. Candidates from a broking or insurer background will be considered, however, it is essential that you have at least 2 years’ experience.

As this role is 100% home-based, you must be highly motivated and able to work under your own steam, with minimal supervision (but lots of support!), and you’ll be well-organised with excellent task-management skills. As you’d expect from a disruptive Insurtech firm, you should be client service-focused, with a can-do attitude, and pride yourself on your problem-solving skills and innovative approach to delivering excellent client outcomes. As you will be dealing with stakeholders from all walks of life, and dealing with a wide variety of losses, you must have excellent communication and rapport building skills, with the ability to have difficult conversations, whilst demonstrating empathy.

You will receive a generous basic salary of between £28,000 - £30,000 per annum (Negotiable, depending on experience), plus a range of company
benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit! With more high-profile MGAs being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!

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