Claims Handler

Aviva plc; Manchester; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

25 days holiday + bank holidays

Private Medical Benefit

Share plan and Save As You Earn

Job summary

Aviva plc is seeking a Claims Handler in Manchester to support the commercial property claims journey from first notification to settlement. You will manage end-to-end claims, coordinate repairs and payments, and keep all parties informed to deliver positive outcomes for customers.

The role requires strong customer service, excellent organisation, and effective communication across multiple systems. Training will be provided, with a focus on regulatory compliance and delivering fair outcomes.

Qualifications

• Experience in customer service in a fast-paced environment.
• Strong organisational ability to manage multiple tasks.
• Excellent communication and relationship-building with customers and stakeholders.
• Proficient in Microsoft Office and multiple systems.
• Experience with claims handling or commercial property is advantageous but not essential.

Responsibilities

• Support Landlord, Tradespeople and SME customers throughout the commercial property claims journey.
• Manage end-to-end claims and coordinate repairs, replacements and payments.
• Keep customers, suppliers and stakeholders informed through proactive communication.
• Progress claims efficiently to minimise disruption to customers' businesses.
• Work across multiple systems and processes to ensure accurate, fair claims handling.

Skills

Customer service

Organisational skills

Communication skills

Microsoft Office

Multi-tasking

Tools

CRM systems

Job description

## Claims HandlerApplylocations: UK - Manchester - Marble Streetposted on: Posted Todayjob requisition id: R-169688**Claims Handler****Salary** £26,700 and £29,650**This is a great job for someone who** enjoys helping customers through challenging situations and thrives in a fast-paced environment. Whether you have previous claims handling experience or come from a strong customer service background, this role is ideal for someone who can manage multiple priorities, build positive relationships, and deliver great outcomes for customers.**A bit about the job:*** Supporting Landlord, Tradespeople and SME customers throughout the commercial property claims journey, from first notification through to settlement.* Managing end-to-end claims, coordinating repairs, replacements and claim payments to deliver positive customer outcomes.* Keeping customers, suppliers and stakeholders informed through proactive and regular communication.* Helping minimise disruption to customers' businesses by progressing claims efficiently and effectively.* Working across multiple systems and processes to ensure claims are handled accurately, fairly and in line with regulatory requirements.**Skills and experience we're looking for:*** Previous customer service experience in a fast-paced environment.* Strong organisational skills with the ability to manage multiple tasks and priorities effectively.* Excellent communication skills and confidence building relationships with customers and stakeholders.* Good digital capability, including experience using Microsoft Office and multiple systems simultaneously.* Claims handling or commercial property experience is advantageous but not essential, as full training will be provided.**What you'll get for this role:**Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.* Starting **salary** between £26,700 and £ £29,650 (depending on location, skills, experience, and qualifications)* Bonus opportunity - 6% (A & B grade) 8% (C grade) 10% (D grade) 12% (E grade) of annual salary (actual amount depends on your performance and Aviva's)* Generous **pension** scheme, for example if you put in 8%, Aviva adds 14%* 25 days **holiday** plus bank holidays, and you can choose to buy or sell up to 5 days* **Aviva-funded Private Medical Benefit** to help you get expert support when you need it* Make your money go further with up to 40% **discount on Aviva products** and other retailer discounts* Up to £1,200 of free Aviva shares per year through our **Matching Share Plan** and share in Aviva's success through our **Save As You Earn** scheme* Brilliantly **supportive policies** including parental and carer's leave* **Flexible benefits** to suit you, including **sustainability options** such as cycle to work* Make a difference through our **Aviva Communities** and use your 3 **paid volunteering days to help others*** We take your **wellbeing** seriously with lots of support and toolsTake a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.**Aviva is for everyone:**We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.To find out more about working at Aviva take a look here.We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail].