Claims Handler

JR United Kingdom; Hounslow; Remote; GBP 30,000 - 35,000; Full time

Job summary

Une entreprise novatrice dans le domaine des technologies d'assurance recherche un 'Motor Claims Handler' avec au moins 3 ans d'expérience. Ce rôle 100% à distance nécessite des compétences excellentes en communication et un fort sens du service client. Une rémunération compétitive et des opportunités de progression sont offertes.

Benefits

Support pour les qualifications professionnelles

Environnement d'équipe amical et soutenant

Qualifications

• 3 ans d'expérience en gestion de sinistres, incluant des pertes matérielles.
• Capacité à travailler de manière autonome tout en étant soutenu.
• Excellentes compétences de communication et empathie.

Responsibilities

• Gérer les sinistres dans un environnement de travail à distance.
• Assurer un service client exceptionnel et gérer des conversations difficiles.
• Collaborer avec divers intervenants tout en respectant les délais.

Skills

Communication

Problem Solving

Client Service Focus

Time Management

Job description

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A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!

This ‘Third Party Administrator – with a difference’ is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA’s on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

Due to having long-term deals in place with a number of MGA’s (each with diverse books of business), the need has arisen for an experienced Motor Claims Handler to join the team. Candidates from either a Private Motor or Commercial Motor claims background will be considered, but it is essential that you have at least 3 years’ experience, including Damage losses. Just as importantly, you will have settled claims, either within an insurance company, or via delegated authority at a loss adjusting firm or Third-Party Administrator TPA.

As this role is 100% home-based, you must be highly motivated and able to work under your own steam, with minimal supervision (but lots of support!), and you’ll be well-organised with excellent task-management skills. As you’d expect from a disruptive Insurtech firm, you should be client service-focused, with a can-do attitude, and pride yourself on your problem-solving skills and innovative approach to delivering excellent client outcomes. As you will be dealing with stakeholders from all walks of life, and dealing with a wide variety of losses, you must have excellent communication and rapport building skills, with the ability to have difficult conversations, whilst demonstrating empathy.

You will receive a generous basic salary of between £30K - £35K per annum (Negotiable, depending on experience), plus a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit! With more high-profile MGA’s being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!

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General Insurance and Financial Services Recruitment

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