Claims Handler

Aviva; Eastleigh; On-site; GBP 25,000 - 29,000; Full time

Job summary

Aviva seeks a passionate Customer Advisor to deliver exceptional service in a telephony-driven role supporting customers through their health claims journey. This position offers flexible working hours, generous benefits including holiday time, a competitive starting salary, and opportunities for professional growth.

Benefits

Bonus opportunity up to 6% of salary

Generous pension scheme - up to 14% contribution

25 days holiday plus bank holidays

Discounts on Aviva products

Up to £1,200 in Aviva shares annually

Parental and carer's leave policies

Flexible benefits options

Qualifications

• Experience in a customer service-related role desired.
• Ability to support customers during claims.
• Knowledge of insurance products beneficial but not essential.

Responsibilities

• Guide customers through their health claims journey.
• Handle customer dissatisfaction.
• Provide a supportive and empathetic service.

Skills

Excellent communication skills

Empathy

Detail oriented

Fact-finding

Job description

Customer Advisor - Private Medical Insurance - Starting salary between £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you exceed in a fast-paced busy environment? Are you someone who establishes relationships easily with others, making them feel valued and supported? We are looking for people who truly care and are driven to give it their all every single day.

A bit about the job

You will be working within a fast paced busy telephony driven role to guide and support customers through their health claims journey, be that confirming for appointments, solving a bill query or whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team.

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership and who make good decisions.

When you join us, you'll get a really warm welcome as well as great development. We're committed to helping you unlock your brilliance, making sure you feel fulfilled, and can develop in the way you want to. We want you to be able to continually develop, grow and shine in your career. Whether it's learning for your current role or developing your skills for the future, we've got you covered.

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract after training which has an enhanced salary of up to £31,200.

Flexible shift pattern between 08:00 - 18:30, Monday - Friday. One Saturday shift every six weeks, 09:00 - 13:00.

Skills and experience we're looking for

• Excellent communication skills and previous experience in a customer service-related role
• The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
• A good fact finder - you will ask the right questions at the right time to get the customer's claim processed in the most efficient way
• Meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
• Knowledge of insurance products/financial services would be great, but not essential

What you'll get for this role

• Starting salary between £25,100 to £28,500 (depending on hours, location, skills, and experience)
• Bonus opportunity - 6% of annual salary, Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Martin Toth - [e-mail]