Claims Handler

DAS; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in legal expenses insurance is seeking a Claims Handler for its Bristol office. The role involves managing a diverse range of claims while delivering exceptional customer service. Candidates should showcase a strong understanding of customer service dynamics, effective communication skills, and the ability to handle emotional situations with compassion. The position includes a comprehensive benefits package and opportunities for career progression.

Benefits

25 days holiday with option to buy up to 5 more

Company pension scheme

Sports and Social club membership

Employee reward and incentive scheme

Group Income Protection

Group Legal Protection

Health Cash plan participation

Salary sacrifice benefits including Cycle scheme

Employee discounts hub with retail partners

Qualifications

• Demonstrated understanding of delivering excellent customer service in a fast-paced environment.
• Ability to calmly handle challenging and emotional claims.
• Excellent verbal and written communication skills.

Responsibilities

• Manage claims with a focus on excellent customer service.
• Oversee the entire claims life-cycle from initial contact to outcome decision.
• Develop knowledge of DAS products to effectively assess and manage claims.

Skills

Customer service

Communication

Empathy

Job description

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ARAGUK Group are looking for a Claims Handler to join our team, and we currently have great opportunities in our Bristol office. Our Claims department is at the heart of our market-leading legal expenses insurance provision, and we are looking for individualswho have a passion for going the extra mile for their customers. We have bright, modern and friendly offices and we offer the opportunity of flexible working; most of our colleagues work from home at least part of the week. We offer an excellent and comprehensive benefitspackage,and our hours are 9-5 Monday to Friday, with no evenings or weekends. We are also open to considering compressed working hours, so please do apply if this would suit you.

You’ll use your excellent customer service skills to manage a diverse range of claims. The job involves telephone and written communications with our customers as well the solicitors and business partners we work with. We’ll offer full training and support along theway,and you will be developed through our careers pathway. The team culture issupportive andfocusedon developing each other.

As a Claims Handler you can expect to:

• Manage a diverse range of claims, with a focus on providing excellent customer service to our customers.
• Oversee the customer experience throughout the claimlife-cycle from first point of contact to investigating evidence and making informed decisions on claims outcomes, displaying empathy and compassion throughout.
• Provide clear, concise and accurate information to our customers, business partners and internal customers.
• Quickly develop your knowledge of DAS products and policies to become an expert in assessing and identifying claims, and managing appointments of litigators and solicitors where necessary.

About You

We are looking for candidates that can demonstrate:

• An understanding of delivering excellent customer service in a fast-pacedenvironment
• A drive to work in a customer facing or technical role
• A calm and patient manner when dealing with challenging and emotional claims; and
• Excellent verbal and written communication.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently andto take ownership of their work. In return for yourcommitment,we will offer you generous remuneration and an attractive benefits package which will include:

• 25 days holiday with the option to buy up to a further 5 days
• Company pension scheme with the option to increase contributions
• The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
• Progressive career pathway and development opportunities
• Employee reward and incentive scheme
• Group Income Protection for all employees
• Group Legal Protection for all employees
• A choice of either European Motor Assistance or Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme

Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.