Claims Handler

INSHUR; Brighton; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Stock options

30 days holiday

Private healthcare

Life insurance

Parental leave

Job summary

INSHUR, based in Brighton and offering a hybrid working model, seeks a Claims Handler to own a diverse third-party motor claims portfolio from notification through settlement in a tech-enabled environment.

You’ll make liability decisions, negotiate with third parties, and use data insights to improve outcomes, while training occurs in the Brighton office and remote work is allowed.

Qualifications

• Motor claims handling experience including exposure to personal injury.
• Confident decision-maker with strong negotiation skills.
• Comfortable using data and technology to improve processes.

Responsibilities

• Manage end-to-end third-party motor claims from notification to settlement.
• Make liability decisions and drive claim resolutions with a commercial mindset.
• Negotiate with third parties, insurers and legal representatives to reach optimal outcomes.
• Leverage digital tools to influence claim outcomes and performance.

Skills

Motor claims handling

Decision-making

Negotiation

Data orientation

Tech-driven mindset

Adaptability

Curiosity

Job description

Take ownership of a diverse third-party motor claims portfolio and deliver fast, fair, and data-driven outcomes in a modern, tech-enabled insurer.

Take ownership of a diverse third-party motor claims portfolio and deliver fast, fair, and data-driven outcomes in a modern, tech-enabled insurer. $100M+ funded. Global footprint. AI-powered. Human-driven. INSHUR is the embedded insurance powerhouse for the on-demand world. We partner with giants like Uber and Amazon to provide fair, data-backed coverage for the modern workforce. We’re 200 people strong across the UK, US, and Netherlands, using AI as a multiplier to stay ahead of the curve. Want to work where tech actually meets the road? You’re in the right place.

Find out more about our history, values, hiring process and more here.

The role

As a Claims Handler at INSHUR, you’ll take ownership of a diverse portfolio of third-party motor claims, including personal injury, playing a key role in delivering fast, fair, and data-driven outcomes. You will work in a modern, tech-enabled environment where you’re trusted to make decisions, challenge the status quo, and help shape how claims are handled from first notification through to settlement.

This role reports to the Claims Team Leader and sits within a friendly, collaborative team of claims professionals.

We're based in Brighton, with a remote working model. You'll come into the office for training, events and to see your work colleagues.

What You'll Do

• Manage end-to-end claims: Take full visibility and control of third-party motor claims from first notification through to settlement, covering both damage and personal injury elements.
• Drive confident claim resolutions: Make sound liability decisions and navigate claims to resolution using a strong commercial mindset.
• Negotiate optimal outcomes: Effectively negotiate with third parties, insurers, and legal representatives to achieve the right result at the right cost.
• Leverage a digital-first approach: Build strong relationships across the insurance market while influencing claim outcomes digitally.
• Collaborate across teams: Work closely with product, data, and operations teams to identify emerging trends and elevate overall claims performance.
• Optimise processes through tech: Use technology and data insights to streamline workflows, reduce friction, and enhance the overall customer experience.

What We're Looking For

We care more about how you think than what's on your CV. If you meet most of the essentials and are excited about the problem, apply.

Essential

• Motor Claims Handling Experience: Proven track record handling motor claims, including exposure to personal injury, and demonstrating strong technical claims judgement.
• Decision-Making & Negotiation: Confident decision-maker and effective negotiator comfortable operating in a fast-paced environment.
• Data & Tech Orientation: Enjoys working with data and technology to innovate and challenge legacy processes.
• Solutions-Focused Ownership: Demonstrates accountability, moves quickly, and brings a problem-solving mindset to complex challenges.
• Customer & Commercial Focus: Passionate about delivering exceptional customer outcomes without losing sight of overall commercial performance.

Nice to have

• Adaptability in Evolving Environments: Thrives when collaborating with cross-functional teams in a fast-changing, scaling company setting.
• Curiosity & Continuous Improvement: Intellectually curious and eager to learn, explore new ideas, and constantly improve processes.

What To Expect From The Process

• Screen & Intro: A 30-minute video call with the Talent Team to discuss the role, your background, and your experience.
• First Interview: A 60-minute video call to dive deeper into your technical experience and get to know your motivations.
• Final Stage: An in-person interview at our Brighton office to meet the team.

We design this to be a two-way conversation. Come with questions - we want you to leave knowing whether this is the right move for you.

What We Offer

We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:

• Competitive salary, benchmarked to market by location, plus stock options for every employee
• 30 days of holiday annually, plus bank holidays
• Private healthcare for you and your family, including pre-existing conditions
• Life insurance at 3x your salary
• 13 weeks parental leave at full pay for new