Claims Handler

Zurich Insurance; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the insurance industry is seeking a Claims Handler to join their expanding department in Birmingham. This role offers flexible working options and requires strong communication and negotiation skills, along with a background in Insurance. Ideal candidates will manage claims effectively while ensuring customer satisfaction.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Option to buy additional holiday days

Qualifications

• Background in Insurance.
• Experience delivering exceptional customer service.
• Strong IT skills.

Responsibilities

• Handle and negotiate claims.
• Ensure compliance with statutory regulations.
• Develop relationships with internal and external customers.

Skills

Communication

Negotiation

Relationship Management

Case Management

Workload Management

Education

GCSE Level

Job description

Join to apply for the Claims Handler role at Zurich Insurance

Join to apply for the Claims Handler role at Zurich Insurance

Working Hours: This role is available on a part-time, job-share, or full-time basis

Salary: £22,000 - £28,000 depending on experience plus an excellent benefits package

Location: Birmingham City Centre (Hybrid working)

Closing Date: 30th June 2025

The opportunity:

If you are looking for an exciting opportunity to work within a busy and expanding Claims department in a city centre location with flexible working – then look no further. We are looking for individuals to deliver an excellent Claims service to our customers.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.

What will you be doing?

As a Claims Handler you will be dealing with brokers, solicitors, and suppliers so you will need excellent communication skills. Additionally, you will require good case management and workload management skills.

Other key responsibilities include:

• Responsible for handling and negotiating claims
• Compliance with statutory regulations
• Develop and maintain relationships with internal and external customers
• To proactively handle third-party claims aiming to settle cases within optimum time scales
• Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled
  
  

Who are we looking for?

We are looking for someone with an Insurance background and experience in delivering exceptional customer service to customers through strong communication, relationship management and effective negotiation skills.

To be successful you need to have an inquisitive nature that will enable you to ask appropriate questions and reach accurate decisions. You will be educated to GCSE Level standard (or equivalent) and have strong IT skills.

As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

Who we are:

At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Insurance and Financial Services

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