Claims Handler

PIB Group; Birmingham; On-site; GBP 22,000 - 37,000; Full time

Benefits offered by this job

26 days holiday

Pension

Healthcare support

Hybrid working

Job summary

PIB Insurance Brokers, part of PIB Group, is seeking an experienced Cross-Class Claims Handler in the Birmingham/Leeds area. You will manage end-to-end claims from notification through to settlement, applying policy terms and company guidelines to ensure fair outcomes.

You will communicate clearly with clients and third parties, document thoroughly, and work with specialists to assess losses. A strong insurance background and Cert CII are highly desirable. Hybrid working available.

Qualifications

• Experience in managing complex cross-class claims across property and casualty.
• Strong knowledge of policy terms, coverage, and claim handling procedures.
• Professional qualifications such as Cert CII are highly desirable.

Responsibilities

• Manage end-to-end claims process from notification to settlement.
• Communicate with customers and third parties, providing updates and resolving queries.
• Maintain accurate documentation, ensuring regulatory and internal standards.
• Liaise with experts to assess losses and negotiated timely settlements.

Skills

Cross-class claims handling

Insurance knowledge

Communication skills

Education

Cert CII

Job description

PIB Insurance Brokers | Part of PIB Group The Role – Claims Handler Our Claims team at PIB Insurance Brokers are looking for an experienced Cross-Class Claims Handler to join their team in providing top-class service to all clients. At PIB Insurance Brokers, we’re committed to innovation, professional development, and making a real difference for our clients and communities. Take the next step in your career with a company that puts people first! We are pleased to be considering applications from candidates based in Birmingham or Leeds.

What you’ll be doing:

• Managing the end-to-end claims process, from initial notification and investigation through to fair settlement, in line with policy terms and company guidelines.
• Communicating clearly with customers and other parties, providing updates, resolving queries, and delivering a high standard of service.
• Maintaining accurate documentation and reporting, ensuring compliance with legal, regulatory, and internal standards, including fraud identification and data protection.
• Liaising with third parties and experts as needed to assess losses and negotiate timely, appropriate settlements.

What we’re looking for:

• Robust experience in managing complex cross-class claims (Property & Casualty claims experience is a must-have!), with strong technical and analytical skills, and a solid knowledge of the insurance market, policy terms and coverage is essential for this role.
• Holding relevant professional qualifications (e.g. Cert CII), or working towards this, is highly desirable.
• Excellent communication and interpersonal skills, with a customer‑focused approach and the ability to build rapport with stakeholders and seek guidance from senior colleagues when needed.
• High attention to detail, discretion with sensitive information, and the ability to remain calm and professional under pressure.

What you'll get:

• A salary package of up to £37,000 per annum, depending on experience.
• An attractive benefits package, including 26 days’ holiday, pension, access to healthcare support, and a range of other flexible benefits.
• Hybrid working pattern of 3 days in the office, 2 days at home once settled into the role.
• A supportive and collaborative working environment within a leading insurance group.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast‑paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce.

We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [e-mail]

#LP We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.