Senior Claims Adjuster

QBE Insurance; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

30 days holiday + option to buy 2 more

Flexible working

Pension 10% employer contributions

Private medical insurance for you and1

Family friendly policies

Short term remote work abroad (up to |

Cycle-to-Work

Job summary

QBE Insurance in Leeds is seeking a Senior Claims Adjuster to join our Core Claims team in a hybrid capacity. You will manage complex Motor and Casualty claims (£100k–£500k), provide technical guidance, and support delivery of our claims strategy.

The role requires strong analytical ability, excellent communication, and a proactive approach to resolving claims efficiently. We offer a collaborative environment with hybrid working and robust benefits to help you succeed.

Qualifications

• Proven experience handling EL/PL and Motor claims up to £500K
• Strong understanding of compliance, regulatory, and statutory frameworks
• Excellent investigative and negotiation skills with a solution-focused mindset
• Clear and confident communicator, able to adapt style to suit different audiences
• Skilled at building positive relationships and collaborating across teams
• Comfortable presenting insights and contributing to a culture of continuous improvement

Responsibilities

• Act as a referral point and provide technical mentoring to Claims Adjusters and Technicians.
• Support the Assistant Claims Manager and Team Leaders in delivering the Claims strategy.
• Deliver bespoke training and guidance to the Claims team.
• Investigate and resolve complex and specialist claims to ensure high-quality service and minimal leakage.
• Manage estimates, billings, and discrepancies with clients and brokers.
• Identify and address coverage, subrogation, contribution, and recovery issues.
• Handle disputed and material claims to achieve economic resolution.
• Oversee claims managed by panel solicitors to drive timely resolution.
• Maintain accurate reserves and ensure timely updates to internal systems.
• Support stakeholder relationships and contribute to management reporting and portfolio monitoring.

Skills

EL/PL and Motor claims handling

Regulatory compliance knowledge

Investigation and negotiation

Clear communication

Cross-team collaboration

Continuous improvement mindset

Job description

Primary Details

Time Type: Full time
Worker Type: Employee

The purpose of this role is to provide exceptional claims service to customers by managing complex claims effectively. This includes assessing policy coverage, investigating, evaluating, and negotiating intricate claims, collaborating with suppliers and stakeholders, and offering senior technical guidance and support.

Senior Claims Adjuster

Leeds / Hybrid

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role

The opportunity:

We are looking for a Senior Claims Adjuster to join our Core Claims team in Leeds. This pivotal role is responsible for managing both Motor and Casualty complex claims (ranging from a value of £100k-£500k), providing technical guidance to colleagues, and supporting the delivery of our claims strategy. The ideal candidate will bring a strong analytical mindset, excellent communication skills, and a proactive approach to resolving claims efficiently and economically. If you thrive in a collaborative environment and are passionate about delivering exceptional service, we’d love to hear from you.

At QBE, we strike the perfect balance—not too big, not too small—giving you the opportunity to make a real contribution. With hybrid working arrangements, excellent benefits, and a supportive environment, we are committed to helping you succeed and grow.

Your new role

• Act as a referral point and provide technical mentoring to Claims Adjusters and Technicians.
• Support the Assistant Claims Manager and Team Leaders in delivering the Claims strategy.
• Deliver bespoke training and guidance to the Claims team.
• Investigate and resolve complex and specialist claims to ensure high-quality service and minimal leakage.
• Manage estimates, billings, and discrepancies with clients and brokers.
• Identify and address coverage, subrogation, contribution, and recovery issues.
• Handle disputed and material claims to achieve economic resolution.
• Oversee claims managed by panel solicitors to drive timely resolution.
• Maintain accurate reserves and ensure timely updates to internal systems.
• Support stakeholder relationships and contribute to management reporting and portfolio monitoring.

About You

• Proven experience handling EL/PL and Motor claims, up to £500K in value
• Strong understanding of compliance, regulatory, and statutory frameworks
• Excellent investigative and negotiation skills with a solution-focused mindset
• Clear and confident communicator, able to adapt style to suit different audiences
• Skilled at building positive relationships and collaborating across teams
• Comfortable presenting insights and contributing to a culture of continuous improvement

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

Awards & Recognition

• Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the Year,Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee

Skills:

Analytical Thinking, Claims Settlement, Critical Thinking, Customer Service, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management, Technical Support

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.