Claims Complaints Handler

JR United Kingdom; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A rapidly growing Insurtech company in the UK seeks a Claims Complaints Handler to manage and resolve customer complaints related to motor and property insurance claims. This fully remote role offers a generous health insurance package and industry qualifications paid by the company, promoting a work-life balance.

Benefits

Generous health insurance package

Industry qualifications paid by the company

Work from anywhere

Quality work-from-home setup

Qualifications

• Proven experience in handling complaints, preferably in the insurance industry.
• Familiarity with regulatory requirements and compliance in the insurance industry.
• Strong understanding of motor and property insurance claims.

Responsibilities

• Handling customer complaints regarding motor and property insurance claims.
• Investigating and assessing the validity of complaints.
• Ensuring compliance with regulatory requirements in complaint handling.

Skills

Communication

Analytical

Problem-Solving

Attention to Detail

Tools

Relevant Software

Job description

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Claims Complaints Handler, United Kingdom

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Other

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EU work permit required:

Yes

Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionizing claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting root cause analysis, and reporting to provide actionable insights to the business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience

• Proven experience in handling complaints, preferably in the insurance industry
• Familiarity with regulatory requirements and compliance in the insurance industry
• Strong understanding of motor and property insurance claims
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail and high accuracy
• Proficiency in relevant software and technology

Responsibilities include:

• Handling customer complaints regarding motor and property insurance claims, ensuring timely and professional communication
• Investigating and assessing the validity of complaints by reviewing relevant documents and claim details
• Liaising with internal departments to gather information and resolve complaints effectively
• Conducting thorough investigations into complaints
• Communicating with customers and involved parties to understand concerns and provide updates
• Ensuring compliance with regulatory requirements in complaint handling
• Conducting root cause analysis to identify trends and underlying issues
• Collaborating with teams to improve processes and maintain high customer satisfaction

Benefits include a generous health insurance package, industry qualifications paid by the company (after a qualifying period), work from anywhere to facilitate work-life balance, and a quality work-from-home setup.

This is a fully remote role, primarily based in the UK.