North American Casualty Claims Lead

IDEX Consulting Ltd; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

A leading insurance brokerage in London is seeking a North American Casualty Claims Specialist to manage casualty claims for clients in the US and Canada. The role involves guiding claims strategies and serving as the primary contact for clients and insurers. Ideal candidates should have experience in handling North American claims, strong communication skills, and be proactive in their approach. The position offers a unique opportunity to join a market-leading team and support complex claims.

Qualifications

• Proven experience handling North American casualty claims within a broker or insurer.
• Strong technical knowledge of US liability claims and litigation processes.
• Excellent communication and stakeholder management skills.
• ACII qualification (or working towards).

Responsibilities

• Manage a portfolio of North American casualty claims, including General Liability and Excess/Umbrella claims.
• Act as the primary point of contact for clients, insurers, and legal representatives.
• Provide expert guidance on claims strategy, coverage interpretation, and reserving.
• Monitor claims progress, ensuring timely updates and resolution
• Negotiate settlements where appropriate and support dispute resolution processes
• Analyse claims data to identify trends and provide risk management insights to clients
• Collaborate with broking teams to deliver a seamless client service

Skills

Handling North American casualty claims

US liability claims knowledge

Excellent communication

Stakeholder management

Proactive problem-solving

Strong organisation skills

Education

ACII qualification (or working towards)

Job description

We are seeking a highly skilled and motivated North American Casualty Claims Specialist to join the London-based claims team. This is an exciting opportunity to work with a market-leading broker, supporting a diverse portfolio of clients with complex casualty claims across the United States and Canada.

Key Responsibilities

• Manage a portfolio of North American casualty claims, including General Liability and Excess/Umbrella claims
• Act as the primary point of contact for clients, insurers, and legal representatives
• Provide expert guidance on claims strategy, coverage interpretation, and reserving
• Monitor claims progress, ensuring timely updates and resolution
• Negotiate settlements where appropriate and support dispute resolution processes
• Analyse claims data to identify trends and provide risk management insights to clients
• Collaborate with broking teams to deliver a seamless client service

Key Requirements

• Proven experience handling North American casualty claims within a broker or insurer
• Strong technical knowledge of US liability claims and litigation processes
• Excellent communication and stakeholder management skills
• Ability to manage complex claims with a proactive and solution-focused approach
• Strong organisational skills with attention to detail
• ACII qualification (or working towards) is desirable
• If you’d like to learn more, feel free to reach out for a confidential conversation