Claims Assistant

Medical Protection Society; Leeds; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Discretionary bonus

Pension contribution

25 days leave

Private Medical Cover

Death in service 6x salary

Personal GP service

Employee Assistance Program

Discounts

Job summary

Medical Protection Society is seeking an experienced Claims Assistant in Leeds with a legal or claims background. You will support Claims Managers and Solicitors, handling a small caseload and liaising with members, external solicitors, and medico‑legal experts by phone and email.

The role emphasizes attention to detail, confidentiality and the ability to work independently while contributing to a busy, supportive team. Hybrid working with 2 days in the office is offered.

Qualifications

• Experience in a legal or claims handling environment.
• Exceptional attention to detail with high quality output.
• Ability to prioritise and manage workload effectively.

Responsibilities

• Provide day‑to‑day support for members via phone and written correspondence.
• Carry out administrative activities on the case handling system and update stakeholders.
• Produce legal correspondence and court documents at short notice.
• Review large document sets and escalate urgent matters to seniors.

Skills

Attention to detail

Telephone etiquette

Team collaboration

Education

Law degree

Tools

Case handling system

Job description

Location: Leeds - 2 days a week in the office

Salary: up to £31,410 DOE

MPS is looking for an experienced Claims Assistant to join their dynamic and member focussed Claims Handling team.

You will work with Claims Managers & Solicitors to provide exceptional service to our members, who are healthcare professionals from all over the world. You will manage your own small caseload, alongside giving hands‑on support to Claims Managers and corresponding with our members, and internal and external stakeholders daily on the telephone and over email.

This is a progressive opportunity for someone already experienced and/or qualified in a legal or claims handling area to move to the next level and gain valuable experience in a fast moving and impactful area.

Main Responsibilities

• Provide tailored day‑to‑day support for our members (both over the phone and in writing) who can be experiencing stressful circumstances.
• Carry out administrative activities on our case handling system, producing accurate and meaningful updates to members and third parties such as external solicitors, members of the public and medico‑legal experts.
• Producing legal correspondence such as court documents and procedural letters at short notice
• Reviewing large amounts of documentation, identifying the most urgent sections and escalating to senior colleagues

The Ideal Candidate

• Either a law degree or experience working in a claims handling or operations environment.
• Exceptional attention to detail with the ability to produce consistently high‑quality work.
• Ability to prioritise incoming correspondence, identify urgent matters, and manage workload effectively.
• Warm and empathetic telephone manner, with the ability to support members who may be distressed.
• Ability to work independently using your own initiative, while also contributing effectively as part of a team.
• Understanding of the importance of confidentiality and handling sensitive information appropriately.
• Knowledge and understanding of the Civil Procedure Rules would be desirable. As would experience within a Personal Injury, Clinical or Professional Negligence environment.

Package Description

Alongside a competitive salary, you will also receive:

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays
• Private Medical Cover
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with an NHS‑registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high‑street retailers