Claims Assessor (Customer Service)

Political, International and Development Studies Student Association; Sheffield; On-site; GBP 32,000; Full time

Job summary

A reputable customer service organization in Sheffield is looking for a Claims Assessor to provide exceptional support to customers navigating their health claims. The role offers flexibility in hours with salaries ranging from £25,100 to £31,200, depending on contract types. Benefits include a bonus opportunity, generous pension scheme, and options for professional development. Join a diverse team committed to delivering brilliant service!

Benefits

Bonus opportunity

Generous pension scheme

25 days of holiday plus bank holidays

Discounts on Aviva products

Paid volunteering days

Flexible work options

Qualifications

• Excellent communication skills and previous experience in a customer service-related role.
• Empathetic towards customers, supporting them through claim journeys.
• Good at asking the right questions for efficient claims processing.
• Meticulous and detail-oriented for accurate decision-making.
• Knowledge of insurance products / financial services is a plus.

Responsibilities

• Answer inbound calls to support customers through their health claims journey.
• Help support customers with overnight care, outpatient treatment, and diagnostic tests.

Job description

Claims Assessor (Customer Service) Private Medical Insurance

Our standard full-time contracts are for 35 hours per week (with options for part-time working, after the initial 18-week full-time training period).

However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £31,200 (after the initial 18-week training period).

Flexible shift pattern between Monday and Friday: 08:00 - 18:30, and 1 Saturday shift every 6 weeks: 09:00 - 13:00

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are driven to give it their all every single day. People like you!

We love people who do the right thing for our customers and colleagues. We want people who speak up, take responsibility, and make good decisions.

A Bit About The Job

You will be answering inbound calls to support and guide customers through their health claims journey. Whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.

Skills And Experience We're Looking For

• Excellent communication skills and previous experience in a customer service-related role
• The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
• A good fact finder—asking the right questions at the right time to process claims efficiently
• Meticulous and detail-oriented—checking facts and asking questions to enable accurate decision-making about claims
• Knowledge of insurance products / financial services would be great, but not essential

What You'll Get for This Role

Our purpose - "with you today, for a better tomorrow" is a promise we make to our colleagues too. We invest in you and offer many benefits:

• Starting salary between £25,100 - £28,500 (depending on hours, location, skills, and experience). Our standard contracts are for 35 hours/week, with options for part-time; a 40-hour contract with an enhanced salary of up to £31,200 is also available.
• Bonus opportunity - 6% of annual salary, depending on performance
• Generous pension scheme - Aviva will contribute up to 14%, depending on your contributions
• 25 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme
• Supportive policies including parental and carers leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days and community involvement
• Focus on wellbeing with support and tools

Learn more and see your potential total reward using our salary calculator.

Aviva Is For Everyone

We are inclusive and welcome applications from all backgrounds and experiences. Even if you don't meet every requirement, we encourage you to apply. We consider all forms of flexible working, including part-time and job shares.

We adapt locations, hours, and working patterns to suit our customers, business, and colleagues. Most of our people spend around 50% of their time in the office, combining flexibility with collaboration.