Claims Assessor

LV=; Exeter; Hybrid; GBP 27,000 - 38,000; Full time

Benefits offered by this job

26 days holiday

Annual bonus

Flexible benefits

Pension scheme (LV= matches up to 14%)

Group Life Assurance 4x

Employee Assistance Programme

Shared parental leave

Discount on life products

Job summary

LV= is recruiting a Protection Claims Assessor in Exeter for a permanent role with flexible home/work hybrid arrangements after training. The role focuses on assessing Life and Disability claims and ensuring payments to eligible claimants under LV= Protection products.

Some travel for events and training may be required. Ideal candidates will have Life and/or Disability claims experience, strong empathy, and excellent numerical and communication abilities, suited to handling sensitive customer

Qualifications

• Life and/or Disability Income Protection claims experience is required.
• Empathetic and able to handle sensitive calls.
• Able to work under pressure with attention to detail and strong numerical and communication skills.

Responsibilities

• Assess Life and/or Disability claims per departmental procedures and determine benefit level.
• Ensure decisions are explainable and justify fair, consistent standards.
• Comply with regulatory and departmental standards and maintain up-to-date medical knowledge for underwriting.
• Communicate with internal and external customers and service providers.

Skills

Empathy

Numerical skills

Communication

Claims experience

Job description

As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances.

Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do.

We’re committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026.

We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.

Fancy a challenging, yet rewarding new opportunity?

We’re recruiting for a Protection Claims Assessor to join our dynamic team, to assess our Life and Disability claims, complying with controls which ensure claims are paid to legitimate claimants under LV’s Protection products.

This is a permanent position, which will offer flexible home working /hybrid working once fully trained and competent in the role.

Some visits to Exeter may be necessary for key events and training (all expenses will be met).

You’ll be part of a wider team and have all the support you need, so whether you’re on the doorstep of the office or a bit further away, let’s talk about what an opportunity here could look like for you.

About You

We’re looking for someone with Life and/or Disability Income Protection claims experience who is empathetic, due to the nature of calls you will be handling, a real people person! You’ll need to be able to work under pressure and have a keen eye for detail along with excellent numerical and communication skills.

We want to encourage fast learners and people who feel they can really make a difference to apply for this role, as you get out what you put in here at LV!

Key Responsibilities

• Assess Life and/or Disability claims in accordance with specified departmental procedures, determining the level of benefit to be paid.
• Ensure that all claims decisions are capable of being explained and justified, in order to prove that fair and consistent standards are being applied.
• Comply with regulatory and statutory standards and controls, both auditory and departmental, whilst maintaining up to date medical knowledge sufficient to enable the underwriting of claims.
• Correspond and communicate with both internal and external customers and service providers.

This role is a Band B in the LV= salary structure.

At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:

• 26 days' holiday – increasing after two years of service to 28 days
• The opportunity to buy or sell up to five days of holiday
• An annual bonus scheme based on company and personal performance
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
• Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
• Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover)
• Group Income Protection, if you enroll into the pension scheme and reach 5 years of service
• Employee Assistance Programme (EAP) service for support when you need it
• Shared parental leave
• Up to 20% discount on our life products for you and your immediate family.

Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.

We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.