Claims Assessor

TN United Kingdom; Bristol; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team in assessing life insurance and protection claims. This role involves investigating claims, maintaining customer communication, and ensuring high-quality service. You will work across multiple systems and propose improvements to enhance performance. The company values emotional intelligence and customer care, making it a great opportunity for those who want to make a difference. With a supportive culture and a range of benefits, including a generous pension scheme and flexible working arrangements, this position promises growth and fulfillment in your career.

Benefits

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Discounts on products

Free Aviva shares

Flexible benefits

Paid volunteering days

Wellbeing support tools

Qualifications

• Experience in assessing life insurance and critical illness claims.
• Ability to manage claims independently from start to finish.

Responsibilities

• Assess life insurance and income protection claims with care.
• Engage with customers and manage communications effectively.

Skills

Knowledge of life-related products

Claims management

Relationship-building skills

Communication skills

Attention to detail

Problem-solving skills

Job description

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Are you someone who is highly motivated with experience in assessing protection claims? If so, we have a perfect opportunity for you.

You’ll have a good understanding of compliance with relevant policies, external regulation, and claims standards, with exceptional care and emotional intelligence to ensure customer support and vulnerability needs are looked after.

If this sounds like you, we would love to hear from you!

A bit about the job

You’ll join a highly motivated team to assess life insurance, income protection, terminal illness, and critical illness cover insurance claims — from investigation to keeping customers informed and through to claim outcome, providing outstanding customer service.

You’ll operate efficiently across multiple systems, propose process improvements, and adapt to evolving technologies to boost performance. The role involves collecting essential claim details, managing communications, and referring complex issues to specialists when appropriate.

You’ll engage with customers to assess claims, offer assistance, and handle sensitive outcomes with understanding and care. You must maintain clear communication, develop relationships with stakeholders, stay informed on industry developments, guide colleagues, and participate in training and projects.

Your impact will be felt through your engagement with customers, assessing claims, offering assistance, and handling sensitive outcomes with understanding and care.

Skills and experience we’re looking for

• A broad knowledge of life-related products, for example, life insurance, critical illness, income protection, and terminal illness. Knowledge of legal aspects relevant to claims, such as Probate and CIDRA rules.
• Ability to manage claims from start to end, including signing out claims independently and working autonomously.
• Experience in dealing with reinsurers and medical officers, along with experience in handling misrepresentation as set out in ABI guidelines.
• Strong relationship-building and communication skills, with a desire to deliver high-quality service and a commitment to individual and team performance.
• Ability to prioritize work effectively, anticipate problems, and make decisions independently with an excellent eye for detail.

What you’ll get in this role

Our purpose — "with you today, for a better tomorrow" — reflects our commitment to our colleagues. We invest in you and offer a range of benefits at Aviva.

• Starting salary circa £35,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity — 8% of annual salary, based on performance.
• Generous pension scheme — Aviva contributes up to 14%, depending on your contributions.
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days.
• Discounts — up to 40% on Aviva products and other retailers.
• Up to £1,200 of free Aviva shares per year via our Matching Share Plan and share in our success through Save As You Earn.
• Supportive policies including parental and carer’s leave.
• Flexible benefits, including sustainability options like cycle to work.
• Opportunities to make a difference through our Aviva Communities and three paid volunteering days annually.
• Focus on wellbeing with various support tools and initiatives.

Learn more by using our salary calculator to see your total Aviva Reward.

Aviva is for everyone

We’re inclusive and welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We also support flexible working arrangements, including part-time and job shares.

Our flexible working locations, hours, and patterns are designed to suit our customers, business, and colleagues. Most of our team members work around 50% of their time in the office, blending flexibility with collaboration.