Multi-Product Claims & Customer Experience Advisor

Reed; Shoeburyness; On-site; GBP 26,000 - 28,000; Full time

Job summary

Reed in Shoeburyness, Essex is seeking a Claims & Customer Service Advisor to own customer outcomes across gadget, travel and ticket protection products. This is an insurance role suited to those with claims handling or customer service experience in a regulated environment.

You will work onsite with underwriters, repair and fulfilment partners, and finance teams to progress claims, respond to service enquiries, process payments, manage policy cancellations and handle first-line complaints,

Qualifications

• Experience within a regulated insurance environment.
• Experience in claims handling or customer service.
• Excellent verbal and written communication via phone and email.
• High levels of accuracy and attention to detail.

Responsibilities

• Claims Handling: Manage mobile phone and gadget insurance claims, including loss, theft and accidental damage claims.
• Sales & Customer Service: Respond to travel insurance sales and service enquiries; process premium and excess payments; manage policy cancellations.
• Complaints Management: Log and handle first-line customer complaints in line with company procedures and regulatory requirements.
• Team Collaboration: Work with Finance and Accounts teams to resolve payment and reconciliation queries; support the wider team.

Skills

Microsoft Word

Microsoft Excel

Communication skills

Attention to detail

Customer service

Job description

Reed in Shoeburyness, Essex is seeking a Claims & Customer Service Advisor to own customer outcomes across gadget, travel and ticket protection products. This is an insurance role suited to those with claims handling or customer service experience in a regulated environment.

You will work onsite with underwriters, repair and fulfilment partners, and finance teams to progress claims, respond to service enquiries, process payments, manage policy cancellations and handle first-line complaints,