Claims Administrator

Wakam; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Wakam, a leading European insurtech, is seeking a Claims Administrator to support UK claims operations across partner administration, complaints handling, and governance. You will manage UK partners including MGAs, TPAs and legal providers, coordinate data and reporting, and keep our ELTO and office processes running smoothly while embracing AI-enabled tools to improve efficiency.

The role requires strong organisation, customer-focused service, and the ability to balance operational needs with

Qualifications

• Experience in UK claims processes and procedures.
• Experience within an insurance company, TPA, or another fast-paced insurance-related environment.
• Demonstrated experience in claims administration, insurance administration, or a similarly dynamic role.
• Good command of standard computer tools, with exposure to AI-enabled tools.
• Understanding of, or willingness to learn about, insurance regulation and compliance standards.
• Excellent communication and organisational skills.
• Strong problem-solving mindset, with the ability to identify issues and contribute to practical solutions.

Responsibilities

• Partner & Operational Administration: support the operational administration of UK partners (MGAs, TPAs, legal providers, and other suppliers).
• Claims & Complaints Administration: manage claims and complaints inboxes and associated processes; support run-off accounts and NCB certificates.
• Data, Reporting & Team Support: prepare data and reports for meetings; assist Claims, Underwriting, Risk & Compliance teams.
• Office & Payment Administration: maintain ELTO database; process invoices; manage office post and Regus call forwarding.
• External Partner Support: act as the go-to contact for external partners and provide practical guidance.

Skills

UK claims processes

claims administration

communication

organizational skills

problem-solving

ownership

team player

adaptability

Tools

AI-enabled tools

Job description

About the Team

You will join Wakam’s UK Claims team, working closely with internal stakeholders and external partners including MGAs, TPAs, legal providers, and other suppliers.

The team plays a key role in ensuring smooth day-to-day claims operations, high-quality partner administration, efficient complaint handling, and reliable support for the wider Claims, Underwriting, Risk & Compliance functions in the UK.

Your Mission

As a Claims Administrator, your mission is to support the operational effectiveness of Wakam’s UK claims activities by ensuring high-quality administration, smooth coordination with partners, and reliable handling of claims- and complaints-related processes.

You will act as an important point of contact across the UK ecosystem, helping to keep operations efficient, compliant, and well-organised in a fast-paced environment.

Your Responsibilities

Partner & Operational Administration

You will support the operational administration of Wakam’s UK partners, including MGAs, TPAs, legal providers, and other suppliers. You will help maintain smooth day-to-day interactions, provide administrative support across the UK team, and contribute to the effective running of claims-related processes.

Claims & Complaints Administration

You will manage the claims and complaints inboxes, handle administrative tasks linked to complaints, and ensure escalations are forwarded promptly to the appropriate stakeholders. You will also support run-off account activities, including confirming policy details, issuing NCB certificates, and validating NCB information for third parties.

Data, Reporting & Team Support

You will prepare data and reports for internal and external meetings and support the Claims, Underwriting, Risk & Compliance teams with day-to-day administrative tasks. You will also contribute to cross-functional projects and provide support to the wider UK team whenever needed.

Office & Payment Administration

You will be responsible for maintaining the ELTO database, managing incoming office post and redirecting it to the appropriate partners, inputting invoices into payment systems, and handling call forwarding from Regus with the necessary follow-up by phone or email.

External Partner Support

This element of the role will grow to represent around 50% of your time. You'll be the go-to contact for our external partners, providing practical support and clear guidance to keep communication running smoothly and operational matters resolved quickly and effectively.

Demonstratable Experience in UK claims processes and procedures

What You Bring

You will bring a strong administrative foundation and a genuine interest in insurance operations. Ideally, you have:

• Experience in UK claims processes and procedures

• Experience within an insurance company, TPA, or another fast-paced insurance-related environment

• Demonstrated experience in claims administration, insurance administration, or a similarly dynamic administrative role

• Good command of standard computer tools, with some exposure to or interest in AI-enabled tools

• An understanding of, or willingness to learn about, insurance regulation and compliance standards

• Excellent communication and organisational skills

• A strong problem-solving mindset, with the ability to identify issues and contribute to practical solutions

Who You Are

You will thrive in this role if you are:

• Full of positive energy, agile, and a strong team player

• Solution-oriented, with the confidence to challenge when needed

• Curious, capable, and eager to learn

• Comfortable working collaboratively in an international and diverse organisation

• Self-aware and open to feedback, with a desire to keep developing

• Resilient, proactive, and able to work with drive and ownership

• Structured yet flexible, with sound judgement and the ability to prioritise under pressure

• Committed to the highest ethical standards in all interactions and decisions

• Accountable, with a strong sense of ownership and responsibility

• Able to balance operational efficiency, risk awareness, and business needs in a thoughtful way

• Able to come to our London office 2-3 days a week.

AI & Digital Mindset

At Wakam, we believe technology helps us work smarter and deliver better service. In this role, you will be encouraged to use digital tools and modern ways of working to improve efficiency, organisation, and responsiveness.

You do not need to be an AI expert, but you should be comfortable with digital tools and interested in how automation and AI can support administrative tasks, reporting, communication, and process improvement.

Why Join Wakam?

Joining Wakam as a Claims Administrator means:

• Being part of a leading European insurtech in a fast-evolving market

• Working in a highly collaborative environment with both internal teams and external partners

• Gaining strong exposure to claims operations, complaints handling, partner administration, and insurance governance

• Contributing to a business that combines operational excellence, innovation, and regulatory discipline

• Growing in a company that values ownership, learning, and impact

Hiring Process

Our hiring process is designed to be selective, transparent, and respectful of your time:

1. Interview with our Talent Acquisition Expert

2. Technical and Team Fit Interview with our Advance Claims Technicien

3. Manager interview with our Chief Claims Officer UK

4. HR Interview with our UK Head of People and our Chief Claims Officer UK, in our London office