Claims Adjuster (US Casualty)

AXA UK; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

AXA UK is seeking a Claims Adjuster (US Casualty) to join a dynamic team in London. The role involves handling various claims, ensuring compliance with standards, and developing positive relationships with stakeholders. We're looking for enthusiastic candidates who enjoy problem-solving and can work both independently and collaboratively.

Qualifications

• Demonstrable claims background and technically sound claims knowledge.
• Good working knowledge of London Market claims systems.
• Confident in liaising with stakeholders and clients.

Responsibilities

• Handle claims within authority level according to company procedures.
• Maintain positive relationships with clients, brokers, and experts.
• Regularly update the team on claims movements and trends.

Skills

Claims background

Communication

Problem solving

Attention to detail

Stakeholder engagement

Education

ACII qualified or working towards

Tools

London Market claims systems (e.g. ECF)

Word

Excel

Job description

Time Type:

Full time

Working Pattern:

Purpose of the Role

We are currently seeking a Claims Adjuster (US Casualty) to join our well-established and market-leading Claims team, responsible for handling claims working alongside our Senior Claims Adjusters. This position is ideal for someone who is enthusiastic and enjoys problem-solving, seeking a new challenge within a dynamic, high-performing Syndicate.

Duties and Accountabilities

• Handle claims, ranging in complexity, within a pre-determined authority level in accordance with AEGIS London’s Claims commitment, philosophy and procedures
• Adherence to internal and external standards for claims handling and customer service, for example through meeting SLAs and ensuring systems, e.g. ECF and DOCOsoft, are kept updated
• Ensure our Underwriters and other internal stakeholders are kept informed of valuable claims information and/or issues and the subsequent impact on underwriting and policy interpretation
• Develop and maintain positive relationships with external clients, brokers and third party experts
• Regularly communicate with the wider Claims team and update on any relevant claims movements, issues and trends
• Provide general support to the wider team, such as ad hoc tasks or projects as they arise

Skills, Knowledge and Experience

• Have a demonstrable claims background and technically sound claims knowledge
• Have a good working knowledge of London Market claims systems (e.g. ECF)
• Be confident when liaising with internal and external stakeholders and clients
• Have good written and verbal communication and a keen eye for detail and accuracy
• Enjoy problem solving, and be able to adapt to meet changing priorities and deadlines
• Be able to work both collaboratively as part of a team and autonomously when required
• Be proficient in Word/Excel and similar applications
• Be part ACII qualified or working towards ACII (desirable but not essential)

AEGIS Values

Fairness and respect

We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.

Open and inclusive

We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.

Ambitious

We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.

Striving to be better

We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.

Investing in people’s potential

We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.

AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.

It’s important to us that you are able to perform at your best when applying for a role with AEGIS London. If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on[phone]or email [e-mail]

As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential