Claims Adjuster – Product Recall - Crisis Management – UK & Lloyd’s

XL CATLIN; London; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Claims Adjuster for their Crisis Management Claims team in London. In this exciting and rewarding permanent role, you will manage and resolve Product Recall claims across various jurisdictions while also handling War, Terrorism, and Political Risk claims. This position offers a unique opportunity to collaborate closely with underwriters, brokers, and clients, ensuring expert customer service and adherence to best practices. Join a forward-thinking company that values your expertise and fosters a culture of innovation and teamwork, all while implementing a hybrid work model that balances office and remote work.

Qualifications

• Experience in managing Product Recall claims and Crisis Management claims.
• Ability to prioritize workload and meet tight deadlines.

Responsibilities

• Manage product recall claims and engage with stakeholders for resolution.
• Ensure compliance with AXA XL’s Global Claims Handling Practices.

Skills

Product Recall claims management

Crisis Management claims handling

Lloyd's regulations knowledge

Legal and regulatory understanding

Customer service skills

Organizational skills

Adaptability to change

Team collaboration

Job description

Job Description

Claims Adjuster – Product Recall - Crisis Management – UK & Lloyd’s

London, UK

The closing date for applications is 4/4/2025

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

This is a rewarding and interesting permanent role, where you will play a critical role in the Crisis Management Claims team by managing and resolving claims for our customers. The role will predominantly involve the handling of our UK & Lloyd’s Product Recall claims across multiple jurisdictions, but it will also include the handling of our War, Terrorism, Political Violence and Kidnap and Ransom claims. In addition, we would also expect this role to support the handling of Political Risk claims.

You will work closely with your manager coordinating to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

This role will be based in our London office, however we are excited to be implementing our Smart Working initiative in the coming months offering a hybrid way of working, combining both remote and office working.

What will your essential responsibilities include?

1. Managing product recall claims (and other Crisis Management claims) up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
2. Strict adherence to AXA XL’s Global Claims Handling Practices.
3. Always demonstrate AXA XL behaviours and values.
4. Ensuring all claims are reserved wherever possible, within the reserving guidelines.
5. Developing and maintaining excellent relationships with underwriters, actuaries and other departments as required.
6. Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting underwriting and actuarial teams in connection with claim trends, marketing and business development.
7. Provide expert customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling. Understanding and acting appropriately in respect of clients’ needs.
8. Instructing and managing loss adjusters, lawyers, and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.

You will report to the Claims Manager – Political Risk, Credit & Bond and Crisis Management.

We’re looking for someone who has these abilities and skills:

1. Experience of Product Recall claims (and claims across the wider Crisis Management portfolio is an advantage).
2. Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations and the subscription market (desired but not essential).
3. ECF experience an advantage.
4. Highly organized and possessing the ability to prioritise their workload and operate to tight deadlines.
5. Understanding of the legal and regulatory requirements relevant to the business area.
6. Adaptability to learn other product lines.
7. Managing internal and external relationships proactively and effectively leading the market.
8. Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.
9. A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
10. Enthusiastic with the ability to adapt to change and new challenges.
11. Trustworthy, accountable, and reliable.
12. Responds positively to feedback.
13. Actively participates in team development and contributes positively in team meetings.
14. Demonstrates confidence when challenging existing practices and processes.
15. Displays positive and inclusive behaviours to ensure everyone feels valued and respected.
16. Ability to convey information in a clear, concise way to colleagues, senior management and peers.
17. Acts as a leader and ambassador for AXA XL claims through presenting positively and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.