Claims Adjuster – Product Recall - Crisis Management – UK & Lloyd’s

XL CATLIN; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Claims Adjuster to join their Crisis Management team in London. This exciting role involves managing complex Product Recall claims and collaborating closely with various stakeholders to ensure effective claims resolution. The position offers a unique opportunity to work in a dynamic environment that values expertise and teamwork. With a strong commitment to customer service, the ideal candidate will thrive in a fast-paced setting, demonstrating adaptability and a proactive approach to challenges. This role also embraces a hybrid working model, allowing for a balanced work-life experience.

Qualifications

• Experience in handling Product Recall claims is essential.
• Ability to manage relationships with clients and stakeholders effectively.

Responsibilities

• Manage product recall claims and ensure timely resolution.
• Develop relationships with underwriters and maintain communication with clients.

Skills

Product Recall claims management

Crisis Management claims knowledge

Organizational skills

Customer service

Legal and regulatory understanding

Adaptability

Interpersonal skills

Creative thinking

Job description

Job Description

Claims Adjuster – Product Recall - Crisis Management – UK & Lloyd’s

London, UK

The closing date for applications is 4/4/2025

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. This is a rewarding and interesting permanent role, where you will play a critical role in the Crisis Management Claims team by managing and resolving claims for our customers. The role will predominantly involve the handling of our UK & Lloyd’s Product Recall claims across multiple jurisdictions, but it will also include the handling of our War, Terrorism, Political Violence and Kidnap and Ransom claims.

You will work closely with your manager coordinating to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

This role will be based in our London office, however we are excited to be implementing our Smart Working initiative in the coming months offering a hybrid way of working, combining both remote and office working.

What will your essential responsibilities include?

1. Managing product recall claims (and other Crisis Management claims) up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
2. Strict adherence to AXA XL’s Global Claims Handling Practices.
3. Always demonstrate AXA XL behaviours and values.
4. Ensuring all claims are reserved wherever possible, within the reserving guidelines.
5. Developing and maintaining excellent relationships with underwriters, actuaries and other departments as required.
6. Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting underwriting and actuarial teams in connection with claim trends, marketing and business development.
7. Provide expert customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling. Understanding and acting appropriately in respect of clients’ needs.
8. Instructing and managing loss adjusters, lawyers, and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.

You will report to the Claims Manager – Political Risk, Credit & Bond and Crisis Management.

We’re looking for someone who has these abilities and skills:

1. Experience of Product Recall claims (and claims across the wider Crisis Management portfolio is an advantage).
2. Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations and the subscription market (desired but not essential).
3. ECF experience an advantage.
4. Highly organized and possessing the ability to prioritise their workload and operate to tight deadlines.
5. Understanding of the legal and regulatory requirements relevant to the business area.
6. Adaptability to learn other product lines.
7. Managing internal and external relationships proactively and effectively leading the market.
8. Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.
9. A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
10. Enthusiastic with the ability to adapt to change and new challenges.
11. Trustworthy, accountable, and reliable.
12. Responds positively to feedback.
13. Actively participates in team development and contributes positively in team meetings.
14. Demonstrates confidence when challenging existing practices and processes.
15. Displays positive and inclusive behaviours to ensure everyone feels valued and respected.
16. Ability to convey information in a clear, concise way to colleagues, senior management and peers.
17. Acts as a leader and ambassador for AXA XL claims through presenting positively and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.

AXA XL is an Equal Opportunity Employer.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.