Claims Adjuster – Motor

TN United Kingdom; Ipswich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading insurance company as a Claims Adjuster in Ipswich. You'll manage motor claims for diverse corporate clients, ensuring high standards and customer satisfaction. Enjoy a collaborative environment with flexible working arrangements, focusing on continuous improvement and innovation.

Qualifications

• Experience in handling motor claims.
• Understanding of the claims process lifecycle.
• Knowledge of legal procedures and litigation.

Responsibilities

• Handling all aspects of claims to high technical standards.
• Building and maintaining customer relationships.
• Assessing estimates and negotiating settlements.

Skills

Problem-solving

Communication

Ownership

Job description

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This role will close to applications on 2nd May 2025.

At AXA XL, our claims division is central to our insurance organization. We seek innovative and creative individuals to join our experienced team, who challenge the status quo and strive to improve our processes. We offer flexible working arrangements, combining remote work with our Ipswich and London offices. Our claims culture emphasizes collaboration, customer service, and colleague development, making each day unique.

Our clients range from individual claimants to large corporations, offering diverse daily tasks. You might review policy T&Cs with Underwriters, update on large losses, collaborate with Finance on claims settlements, or meet with Brokers and Customers to discuss claims. You will develop your skills through structured training and support from experienced colleagues.

At AXA XL, our Claims team distinguishes us. Our professionals handle complex claims with expertise, focusing on excellence and continuous improvement. We foster a collaborative environment that values customer service and colleague growth, building a passionate team of claims experts committed to success and innovation.

As a Claims Adjuster in the Motor claims team, you will manage and resolve claims for our customers, working closely with your manager and team members to reach resolutions.

This role offers the opportunity to handle a variety of claims for our diverse corporate clients, broadening your experience. You will be part of a supportive team dedicated to claims handling and customer service excellence.

You will be based in Ipswich, with our upcoming Smart Working initiative allowing a hybrid work model of remote and office work.

DISCOVER your opportunity

Key responsibilities include:

1. Handling all aspects of claims within your authority to high technical standards, including legal and policy liability assessment, negotiation, settlement, and litigation management.
2. Efficiently managing claims above your personal authority through the referral system.
3. Providing quality claims service, ensuring compliance with standards.
4. Building and maintaining customer relationships to support business retention.
5. Receiving claims notifications, assessing estimates, and negotiating settlements.
6. Considering third-party liabilities, detecting fraud, and maximising recoveries.

We seek candidates with these skills and abilities:

1. Experience in handling motor claims, including notification of loss, accidental damage, third-party property damage, and credit hire claims.
2. Understanding of the claims process lifecycle.
3. Knowledge of legal procedures and litigation.
4. Experience managing loss adjusters, solicitors, and experts.
5. Ability to work under tight deadlines.
6. Problem-solving skills and an inquisitive mindset.
7. Excellent communication skills, both verbal and written.
8. Ownership and accountability in managing claims to achieve optimal outcomes.
9. Commitment to delivering prompt, fair, and innovative claims service to strengthen broker and client relationships.

FIND your future

AXA XL, part of AXA, specializes in complex risks. We serve mid-sized companies, multinationals, and individuals with innovative risk solutions. Our success combines capital, data insights, technology, and top talent in an inclusive, agile workspace, enabling us to deliver exceptional service across property, casualty, professional, financial, and specialty lines. We partner with those who drive progress and innovation.