Claims Adjuster EL/PL

QBE Europe; Leeds; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance company is seeking a Personal Injury Claims Adjuster based in Leeds to deliver exceptional claims services. Responsibilities include investigating and resolving claims, ensuring policy coverage, and managing stakeholder relationships. This role offers a comprehensive benefits package including 30 days’ holiday and flexible working arrangements.

Benefits

30 days holiday

Flexible working arrangements

Private medical insurance

Pension contribution of 10%

Cycle-to-Work scheme

Qualifications

• Proven experience dealing with policy coverage.
• Experience dealing with liability negotiations.
• Able to effectively use MS Office applications such as Word, Excel and PowerPoint.

Responsibilities

• Investigate and resolve Casualty Personal Injury claims.
• Identify and investigate coverage issues to align company’s liability.
• Manage claims and resolve them on an economic basis.

Skills

Excellent investigative skills

Policy coverage experience

Liability negotiations experience

Effective communication skills

Relationship Management skills

MS Office proficiency

Job description

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management.

Personal Injury Claims Adjuster – Employer & Public liability

Leeds/Chelmsford/Hybrid

Overview

Personal Injury Claims Adjuster – Employer & Public liability. Leeds/Chelmsford/Hybrid. The opportunity to join our Casualty team in Leeds, focusing on employer’s liability & public liability claims. Hybird working arrangements with a generous benefits package including 30 days holiday.

Responsibilities

• Investigate and resolve Casualty Personal Injury claims to provide excellent claims handling service with minimal leakage.
• Identify and investigate coverage issues to ensure the company’s liability aligns with its contractual commitments.
• Identify subrogation, contribution, and other recovery issues and ensure these are successfully pursued where appropriate.
• Manage claims and other material claims issues to resolve and settle claims on an economic basis.
• Ensure claims fees and advice are responded to within agreed timeframes to provide good service.
• Respond to internal and external stakeholder requests in accordance with service standards.
• Flag complaints as required and Treat Customers Fairly.
• Maintain knowledge of the claims portfolio and provide information to others on request to support effective monitoring of claims and underwriting decisions.
• Reserve accurately to ensure the company’s liability is always clear.
• Maintain efficient handling of your own caseload to ensure the prompt, timely, and effective handling of claims.

About you / Qualifications

• Excellent investigative skills
• Proven experience dealing with policy coverage
• Experience dealing with liability negotiations
• Effective communication skills, written and verbal
• Relationship Management skills
• Able to effectively use MS Office applications such as Word, Excel and PowerPoint

Our Commitment to Diversity

We are committed to creating an inclusive environment where all employees feel welcome and valued. We encourage applications from all backgrounds and are dedicated to supporting our employees' growth and development.

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.

• Flexible working - balances work and life with options including part-time, job share and compressed hours.

• Pension – automatic enrolment into the QBE pension plan with employer contributions of 10% of basic salary.

• Private medical insurance – comprehensive private medical cover for you and your family.

• Family friendly policies – 26 weeks leave at full pay regardless of gender identity or how you become a parent.

• Short term remote work abroad – up to 20 days per year to work remotely from certain locations abroad.

• Sustainable investing – pension strategy supports net-zero goals with investments in green initiatives.

• Cycle-to-Work – benefit from bike purchases up to £5,000.

To find out more visit our Reward Page.

Awards & Diversity & Accessibility

QBE Awards and recognition are highlighted, with commitments to inclusion, diversity, and accessibility. For more information on our strategy targets please see the Careers Page.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply. Simply click the “apply” button to submit your CV and other relevant documents, and a member of our Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it

What we look for

Skills: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.