Claims Adjuster - Delegated (Specialty Products)

Canopius; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking a skilled claims adjuster to join their Specialty Products claims team in London. The role offers an opportunity to work with diverse products and collaborate closely with underwriters and claims teams. The successful candidate will manage claims, ensure financial provisions, and build relationships with stakeholders. A comprehensive benefits package is offered, including hybrid working and a competitive salary.

Benefits

Hybrid Working

Competitive Salary

Non-Contributory Pension

Discretionary Bonus

Health Insurance

Dental Insurance

Qualifications

• Experience in reviewing and assessing policy coverage for claims in A&H and SCP classes.
• Preferred experience as a claims handler in the London market.

Responsibilities

• Develop understanding of claims within A&H and SCP portfolios.
• Proactively adjust claims within authority limits.
• Nurture relationships with internal and external stakeholders.

Skills

Strategic Thinking

Communication

Stakeholder Management

Customer Focus

Job description

The Role

Canopius is seeking a skilled claims adjuster to join the Specialty Products claims team. The role involves supporting the Specialist Consumer Products underwriters with a diverse range of products including, but not limited to, travel, personal accident, mortgage, and income payment protection. There is also an opportunity to collaborate closely with the A&H claims team, which underwrites similar products.

Our underwriters possess extensive experience in the insurance market, enabling them to write a wide array of risks. This offers the successful candidate a unique chance to develop comprehensive knowledge across these lines of business.

We are looking for an experienced claims professional familiar with handling claims in the London insurance market. The individual will serve as a key referral point, responsible for building internal and external relationships, including with Canopius’ Delegated Claims Administrators. Acting as a subject matter expert for the portfolio and collaborating with the underwriting team are essential aspects of this role.

The SCP & A&H claims teams are part of the wider Specialty Product Division, which also includes Equine, Credit, and Political Risk, within the Claims function. There is potential for cross-training into other classes of business as part of personal development, if desired.

Key Responsibilities:

1. Develop a thorough understanding of claims within the A&H and SCP portfolios.
2. Ensure proper financial provisions are maintained and reported appropriately.
3. Proactively adjust claims within authority limits, adhering to Canopius claims manual, and deliver exceptional service by effectively managing claims to resolution.
4. Nurture collaborative relationships with internal and external stakeholders, particularly with underwriters.
5. Coordinate with panel lawyers, adjusters, and experts to achieve optimal outcomes, controlling costs and reducing claims leakage.
6. Manage delegated claims in line with Canopius’ claims values, ensuring technical oversight of TPAs/Service Providers through regular contact, peer reviews, and sharing best practices.

Skills & Experience:

• Experience in reviewing and assessing policy coverage for claims in the A&H and SCP classes or similar.
• Preferred experience as a claims handler in the London market.
• A passion for learning and development.
• Strong strategic thinking and communication skills.
• Collaborative approach to stakeholder management.
• Professional and appropriate interaction with management.
• Ability to work independently and as part of a team.
• Willingness to take responsibility and accountability.
• Uphold honesty, integrity, and fairness.
• Ability to prioritize and meet deadlines proactively.
• Customer-focused mindset.

About Us

We offer a comprehensive benefits package focusing on overall wellbeing, including hybrid working, a competitive salary, non-contributory pension, discretionary bonus, health and dental insurances, and other benefits supporting financial, physical, social, and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer and a leading Lloyd’s of London insurer, with offices in the UK, US, Singapore, Australia, and Bermuda. We foster a positive culture that encourages authenticity, growth, and sustainability.

Our offices are located in the heart of the City of London, operating a flexible, hybrid working model. We are committed to creating an inclusive environment that values diversity and provides equal employment opportunities for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

We are dedicated to making reasonable adjustments during recruitment and employment. Please inform us if you require any accommodations or information in an alternative format.