Claims Adjuster - Cyber

AXA UK; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

AXA UK offers an exciting opportunity for a Claims Adjuster to join Canopius's cyber claims team. In this pivotal role, you will manage cyber insurance claims from initiation to resolution, ensuring excellent service to clients while navigating the complexities of cyber incidents, amidst a growing market with high demand for skilled professionals.

Benefits

Hybrid working

Competitive salary

Discretionary bonus

Health and dental insurance

Qualifications

• Experience in cyber insurance or related field preferred.
• Proven track record of managing cyber claims effectively.
• Knowledge of key issues affecting the cyber insurance market.

Responsibilities

• Adjust claims within your authority level, ensuring excellent service.
• Instruct and oversee lawyers, adjusters, and experts.
• Develop understanding of underwriting and claims within the Cyber portfolio.

Skills

Communication

Customer Focus

Time Management

Adaptability

Tools

MS Excel

MS Word

MS Outlook

Job description

The Role

Canopius is a market-leading Cyber Insurer. We have an exciting opportunity for an individual to join our cyber claims team. We are looking to recruit a motivated individual who is passionate about Cyber as a class of business. This is a rare opportunity to join our cyber team at a top 5 Lloyd’s of London syndicate with global operations.

Cyber insurance claims are currently hot topics in the news with high-profile ransomware attacks, cyber extortion, and social engineering frauds making headlines. The Claims Adjuster will handle and adjust Cyber insurance claims from first notification to final resolution within the London-based Canopius Cyber Claims team.

As of March 2023, Canopius has insourced our Cyber Incident Management function, including the initial triage of cyber incidents, arranging assistance from our panel, and project managing the incident response process. This positions Canopius among a small number of global insurers to have taken this step, providing a seamless claims service that integrates incident response and claims adjusting without artificial barriers.

Key Responsibilities

1. Adjust claims within your authority level, ensuring excellent service to customers.
2. Hold sufficient financial provisions for all claims under your handling, in line with Canopius reserving philosophy.
3. Instruct and oversee lawyers, adjusters, and experts from the Canopius panel.
4. Assist with oversight of delegated claims authority holders (“DCAs”), service providers, or outsource partners.
5. Develop understanding of underwriting and claims within the Cyber portfolio, including policy language and coverage issues.
6. Maintain relationships with key external customers such as brokers, vendors, coverholders, and insureds.

Skills and Experience

1. Experience in cyber insurance, a law firm, or related field preferred.
2. Proven track record of managing cyber claims effectively.
3. Knowledge of key issues affecting the cyber insurance market.
4. Experience with coverholder management and oversight.
5. Familiarity with Lloyd’s claims scheme and related systems.
6. Ability to prioritize and meet deadlines.
7. Excellent written and spoken communication skills.
8. Proficiency in MS Excel, Word, and Outlook.
9. Eagerness to learn and develop new skills in cyber insurance.
10. Customer-focused with a commitment to high-quality service.

About Us

Our Benefits

We offer a comprehensive benefits package including hybrid working, a competitive salary, pension, discretionary bonus, health and dental insurance, and more, supporting overall wellbeing.

About Canopius

Canopius is a global specialty lines (re)insurer, a leading Lloyd’s of London insurer with offices worldwide. We foster a positive culture that encourages authenticity, diversity, and excellence. Our flexible, hybrid working environment is committed to inclusivity and equal opportunity. We make reasonable adjustments during recruitment and employment; please let us know if needed.