Claims Account Manager

Proximo Holdings Limited; Chester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days' holiday + bank holidays

Hybrid working after probation

Medicash healthcare plan

End-of-year celebration

Funding for qualifications

Enhanced maternity and paternity leave

Pension contributions 5% from you and

£1,000 employee referral bonus

Monthly wellbeing hour

Tech scheme and retail cashback

Service reward scheme

Cycle to Work scheme

Casual dress code

Job summary

Proximo Holdings Limited in Chester is recruiting a Claims Account Manager to guide customers through the claims process, from the first instruction through to recovering costs. This role sits in our Credit Hire Division, combining careful attention to detail with a practical, problem‑solving mindset.

You’ll be the first contact after an accident, gather information, review liability, and stay in touch with customers as they receive a hire vehicle.

Qualifications

• Good organisation and time-management skills, with the confidence to prioritise your work.
• Clear communication skills and the ability to build positive working relationships.
• The ability to manage a varied workload and work independently when needed.
• Strong attention to detail and a practical approach to solving problems.
• Experience in credit hire or recoveries would be helpful, but it isn't essential.

Responsibilities

• Be the first point of contact for customers who have been involved in an accident, gathering the information we need and recording it accurately.
• Review accident details to understand liability and identify the at-fault party.
• Keep in regular contact with customers once they have their hire vehicle, making sure they're supported throughout.
• Complete final invoices at the end of the hire period and update our internal systems.
• Work with insurers to settle liability and cost disputes.
• Recover hire vehicle costs from third-party insurance companies.

Job description

Claims Account Manager

Chester - 37.5 hours

£26,100

At Proximo, the UK's leading provider of specialist and adapted replacement vehicles, we are dedicated to keeping people on the move. When vehicles are out of action, we step in to provide replacements, ensuring our customers maintain their independence and mobility.

We're now recruiting for a Claims Account Manager. This is a varied role where you'll help customers through the claims process, from the first instruction through to recovering costs. You'll be part of our Credit Hire Division, working with care, accuracy, and a problem-solving mindset. If you've worked in a customer-facing or phone-based role before and enjoy getting into the detail, this could be a great next step.

What you'll be doing

• Be the first point of contact for customers who have been involved in an accident, gathering the information we need and recording it accurately.
• Review accident details to understand liability and identify the at-fault party.
• Keep in regular contact with customers once they have their hire vehicle, making sure they're supported throughout.
• Complete final invoices at the end of the hire period and update our internal systems.
• Work with insurers to settle liability and cost disputes.
• Recover hire vehicle costs from third-party insurance companies.

What we're looking for

• Good organisation and time-management skills, with the confidence to prioritise your work.
• Clear communication skills and the ability to build positive working relationships.
• The ability to manage a varied workload and work independently when needed.
• Strong attention to detail and a practical approach to solving problems.
• Experience in credit hire or recoveries would be helpful, but it isn't essential.

What we offer

We're proud to be an Investors in People Silver employer. We invest in our people as well as our service, so you'll have the tools, support, and training you need to do your job well.

Our benefits include:

• 25 days' holiday plus bank holidays, your birthday off, and the chance to increase your holiday allowance to 29 days.
• Hybrid working after three months' probation.
• Medicash healthcare plan, including optical, dental, physiotherapy, and more.
• Events throughout the year, including an end-of-year celebration and summer party.
• Funding for qualifications and apprenticeship schemes.
• Enhanced maternity and paternity leave.
• Pension contributions of 5% from you and 5% from us.
• £1,000 employee referral bonus.
• Monthly wellbeing hour.
• Tech scheme and retail cashback scheme.
• Service reward scheme.
• Cycle to Work scheme.
• Casual dress code.

Before you go...

For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.

We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.